|
Richard, I agree the circumstances you describe could give rise to such problems but BELB is obliged to go put large contracts out to public tender in order to seek best value for the public purse. In the case of the maintenance contract ROCA Systems provided the best value for money against the other firms tendering so, as a public body, we are obliged to award the contract to the best (not necessarily the cheapest but clearly pricing is a major factor) bid. We have in the past had similar situations in which, for example, the contract holder claimed the supplier should repair items as they were under warranty while the supplier claimed the particular fault was not covered under warrant leaving the school again between two stools. In these cases BELB often were able to intervene on the schools behalf bringing pressure to bear as the organisation awarding the contract. In the past this has been successful (most of the time). Lets hope the circumstances of falling between two stools as you describe doesn’t arise too often. As ROCA is new to this contract I would be very interested to hear how things are working out. Anyone experiencing any difficulties so far? David
-----Original Message-----
David There is an issue that is raised by this change of contractor. It concerns legacy pcs that are built onto the C2K network. Consider this scenario. Legacy computer has some problem booting so school technician attempts a restore of managed partition. Boot problem persists. Now, in the past, this has sometimes been solved by a complete rebuild which is a Northgate problem. So Northgate come in but they find that its actually a hard disk problem. So we call out ROCA to replace the hard disk. Now, I know that we would probably replace the HD ourselves but we could get caught between two stools here with problem becoming very expensive to resolve.
Richard
Dr R.A. Naylor -----Original Message-----
Since 1st April 2006, the BELB Computer Maintenance Services contract (No 20103) has changed from Northgate to ROCA Systems, 1 Prince Regent Road, Belfast, BT5 6QR. A letter along with the detail of the contract was sent out a few weeks ago. Please note that this contract applies to school based equipment excluding that provided under the C2K managed service. The pricing arrangements have changed somewhat from the previous system so you should familiarise yourself with these when reporting any faulty computer equipment. The contact and reporting details are given on the information already sent out but I am summarising the contact details below for your information. You can report faulty equipment to ROCA by:
a) Telephone 028 9040 1717 b) E-mail [EMAIL PROTECTED] c) Fax 028 9040 3896
You should provide ROCA with the same information as per previous contract and record both the information that you provide them with about the fault and also the “call number” which uniquely identifies the fault you are reporting. A report form has been provided by ROCA which you may use or you may wish to continue using the BELB template (http://www.belb.org.uk/teachers/c2k-l2k_downloads/Fault_Report_Form_Feb_05.pdf) which has been provided in the past. Either way accurate recording of this information is vital.
|
- BELB Computer Maintenance Services David Barr
- RE: BELB Computer Maintenance Services R Naylor
- RE: BELB Computer Maintenance Services David Barr
- RE: BELB Computer Maintenance Services T Smyth
