David I have not received any information about the change in the BELB computer maintenance contract. Could you e-mail me the details? Tom Smyth
________________________________ From: [email protected] on behalf of David Barr Sent: Tue 09/05/2006 15:00 To: [email protected] Subject: BELB Computer Maintenance Services Since 1st April 2006, the BELB Computer Maintenance Services contract (No 20103) has changed from Northgate to ROCA Systems, 1 Prince Regent Road, Belfast, BT5 6QR. A letter along with the detail of the contract was sent out a few weeks ago. Please note that this contract applies to school based equipment excluding that provided under the C2K managed service. The pricing arrangements have changed somewhat from the previous system so you should familiarise yourself with these when reporting any faulty computer equipment. The contact and reporting details are given on the information already sent out but I am summarising the contact details below for your information. You can report faulty equipment to ROCA by: a) Telephone 028 9040 1717 b) E-mail [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> c) Fax 028 9040 3896 You should provide ROCA with the same information as per previous contract and record both the information that you provide them with about the fault and also the "call number" which uniquely identifies the fault you are reporting. A report form has been provided by ROCA which you may use or you may wish to continue using the BELB template (http://www.belb.org.uk/teachers/c2k-l2k_downloads/Fault_Report_Form_Feb_05.pdf <http://www.belb.org.uk/teachers/c2k-l2k_downloads/Fault_Report_Form_Feb_05.pdf> ) which has been provided in the past. Either way accurate recording of this information is vital. ----------------------------------------------------------------------- --------------------------------------------------------------------- The opinions expressed are those of the individual and not the school. Internet communications are not secure and therefore the school does not accept legal responsibility for the content of this message. If the reader of this message is not the intended recipient, or the user responsible for delivering this communication to the intended recipient, you are hereby notified that any disclosure, distribution or copying of this communication is strictly prohibited.
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