Roger....but right now you're using one of the support options
that MandrakeSoft offers you by messaging here on this 'newbie
list', yet you've never stated what any of your problems
were/are.
You've just ranted at the people who are here as volunteers to
help others. Please avail yourself of the help being offered
here by us, the volunteers of this list. But don't rant at us
about things that we don't have any control over.
Also please note that I didn't say you have a 'bad attitude',
but I did say that "I really have a problem understanding your
attitude." I didn't make a value judgment as to whether it
was bad or not.
Alan
Roger wrote:
>
> yes I have a bad attitude. I am working on it. It is just that I have spent
> several
> hours trying to get things to work and I spend money for software that I
> believe
> is the best around and make lots of phone calls trying to get the support
> that
> is advertised with the product I purchased and no one I speak to on the phone
>
> knows anything about it. I feel ripped off. I disappeared because I
> installed redhat
> and used that instead and my problems were solved. I recently decided to
> give
> mandrake another chance when I was given the job of installing another linux
> box.
>
> I searched the mandrake soft website over and over and can not find a phone
> number anywhere. I buy cards and hardware that is listed as being supported
> on the XFree86 site and they do not work. ( have 2 different cards now that
> do not work that are listed
> even after much tweaking). I know
> this is not mandrakes fault but trying to go the Linux route has been nothing
> but
> frustrating. I am a Linux advocate but with all the problems I have had with
> it I am
> debating whether it is a better choice than windows. At least with windows I
> can
> get a system installed in a reasonable amount of time and do not have to
> spend
> hours trying to get support.
>
> At this point I am willing to simply buy support from
> Linuxcare. I thought by purchasing the boxed version and supporting the
> Mandrake
> community I would get support. Someone dropped the ball on this at Mandrake
> and
> I would like to know why things are so bad there. I have been on the
> Mandrake bandwagon
> for some time and convinced the company I work for to standardize on it. I
> know of at least
> 15 people who have purchased boxed versions and are running it at work and
> home. Now everyone
> at work is asking why I am reformatting my hard drive and running something
> else.
>
> sorry for the attitude. I will be more patient next time.
>
> thanks for your help.
>
> Roger
>
> Alan Shoemaker wrote:
>
> > Roger....I really have a problem understanding your attitude.
> > I realize that you feel that you should be able to get the
> > support that was specified in your software package and I
> > agree. But....
> >
> > Back when you first arrived here and complained about your
> > inability to get the support you believed you were entitled
> > to, a few of us asked you what your problems were and offered
> > to help solve them.
> >
> > Instead of availing yourself of any the help offered to you
> > dissapeared for a month and are now back complaining again.
> > In a lot less time than has already gone by, I'll bet you
> > could have gotten your problems solved and made a few new
> > friends as well.
> >
> > Think about it.
> >
> > Alan
> >
> > P.S. I've forwarded your message to someone I know at
> > MandrakeSoft in hopes that you can be helped by that person.
> >
> > Roger wrote:
> > >
> > > The number below is a fax number. I goto linux-mandrake.com and it
> > > says:
> > >
> > > "Free support provided with packs
> > >
> > > Included with the purchase of the Linux-Mandrake PowerPack is 100 days
> > > of free
> > > installation support by email. With the Gold Pack 2000, 60 days of free
> > > telephone
> > > installation support is provided. The MacMillan Deluxe Package provides
> > > installation
> > > support from Linuxcare. To take advantage of any of these services,
> > > please first register your
> > > specific product on this page. "
> > >
> > > ---
> > > this is simply not true. I have registered my product, called the
> > > numbers listed in my goldpack box (bynari)
> > > and they know nothing about phone support. Linuxcare knows nothing
> > > about phone support for Linux Mandrake.
> > > I have the gold pack 2000 from mandrake soft not the one from macmillan.
> > >
> > > If anyone has been able to get any kind of support from mandrake please
> > > let me know what phone number
> > > you are using.
> > >
> > > I will try to get my current mandrake system up and running but after
> > > the problems I have had with 7.0 am
> > > switching back to redhat. The switched to mandrake after being
> > > disappointed in the amount of time it took
> > > to install and configure a redhat system (5.0). now it looks like
> > > redhat is in the lead again.
> > >
> > > thanks
> > >
> > > r
> > >
> > > Alan Shoemaker wrote:
> > >
> > > > Roger....I take it you are in the us from the utah.edu address.
> > > > The MandrakeSoft US number in Altadena California is
> > > > (626)296-9290. If Gabrielle, who normally answers the phone
> > > > can't help you ask for Daniel Morales.
> > > >
> > > > Alan
> > > >
> > > > Roger Simmons wrote:
> > > > >
> > > > > I purchased Linux Mandrake gold box because I think it is a
> > > > > great release
> > > > > and wanted to give money in hopes that would help further
> > > > > development
> > > > > of the best Linux release I have installed and used to date.
> > > > > I also have had
> > > > > some questions in the past and wanted to speak with a live
> > > > > person on the phone
> > > > > about some installation issues. Linux Mandrake 7.0 goldpack
> > > > > comes with 60 days
> > > > > phone support so says the advertisement and the support paper
> > > > > that I received in
> > > > > the box.
> > > > >
> > > > > I followed the instructions and registered my release at the
> > > > > mandrake web site.
> > > > > I could not get my video card to work with 7.0. The video
> > > > > card worked with 6.0
> > > > > and was in the XFree86 supported card list. I called Bynari
> > > > > and the operator
> > > > > said that she would have someone call me back. no one called
> > > > > back so I called
> > > > > the next day and was told by the support representative that
> > > > > the contract
> > > > > with Linux Mandrake had run out and that Linuxcare had taken
> > > > > over support.
> > > > > (Bynari did not return my call after 6 trys - they always said
> > > > > that someone would
> > > > > be paged and call me back - appears to be a less than
> > > > > functional operation)
> > > > >
> > > > > Bynari could not give me a number to Linuxcare and I could not
> > > > > boot my computer
> > > > > to goto the website creating great inconvenience in finding
> > > > > the 800 tech support number.
> > > > >
> > > > > Linuxcare said they had not been contacted by MandrakeSoft to
> > > > > give the phone support.
> > > > > they did give some help but not enough to get my installation
> > > > > working. I searched the MandrakeSoft
> > > > > web site over and over and can not find a number to call. I
> > > > > searched all the information in the
> > > > > documentation and could not find a number to call at
> > > > > Mandrake. Leaving off a number to call
> > > > > or someone to contact at mandrake soft appears to me to be
> > > > > intentional.
> > > > >
> > > > > It has been said that Linux cannot be used in mainstream
> > > > > industry because it is not supported.
> > > > > With mandrake I have found this to be the case.
> > > > >
> > > > > Can someone give me a number at MandrakeSoft to speak with so
> > > > > they can honor the agreement
> > > > > to provide 60 days of phone support? This has been so
> > > > > frustrating that I really would like to choke
> > > > > someone at Mandrake for dropping the ball on this. Why in the
> > > > > hell is there no number on the
> > > > > website to call? Why in the hell did MandrakeSoft not change
> > > > > their website to point to the new
> > > > > support contact after registering my relase? If I cannot get
> > > > > help on this I will change back to RedHat
> > > > > and on the next upgrade have all instances of Mandrake removed
> > > > > from my companys computers.
> > > > >
> > > > > thank you
> > > > >
> > > > > am
