Get this... I properly registered my mandrake 7.1 and sent mandrake a
support email yesterday and just got a reply today. Great turn around time!
-Joel
------Original Message------
From: Mark Weaver <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Sent: October 13, 2000 10:55:07 AM GMT
Subject: Re: [newbie] Mandrake supportI
There is so much incredible, wonderful documentation on the web to support
Linux that you can't possibly ever read it all. On the Mandrake site
itself there are links to some of these great sites. Lift your eyes just a
wee bit above the level of frustration and you will see a treasure trove
of support and documentation. Personally, I've not known another distro to
offer so much support for such a product that mostly free. Even when you
do buy a package you're paying far less than you ever would from
Microsoft. And we've all heard those tech support horror stories.
--
Mark
/* I never worry about the to-jams.
* Once I've stuck my foot in my mouth
* it's already too late...just make sure
* you chew them thoroughly before swallowing!
*/
Registered Linux user #182496
* Pine 4.21 *
On Thu, 12 Oct 2000 9:48pm ,KompuKit spake passionately in a message:
> I totally agree....hey Mandrake...whats up with this?
> This isn't good for Mandrake...and I care about this
> distribution alot...
> I've even gone as far as setting up a message board on my
> server
> to help with questions...(link in my signature below)
>
> maynord wrote:
> >
> > In the U.S., support for Mandrake is supposed to come from the
distributor -
> > Macmillan. After purchasing the Deluxe version of Mandrake 7.1, I went
through
> > the process of getting the Macmillan support ID number, etc. Never
heard from
> > them at all. I also noticed a phone number available for a very limited
number
> > of hours -- but the printout says there is no support offered by phone.
> >
> > My installation problem turned out to be a common one, experienced by
other
> > users. It was legitimate, but not difficult for someone familiar with
the
> > specifics of verision 7.1.
> >
> > Why don't they simply set up an installation troubleshooting web site,
instead
> > of a registration process they cannot adequately respond to?
> >
> > Robert
> >
> > On Thu, 12 Oct 2000, you wrote:
> > > I had a problem installing 7.1 and as I had bough a package which came
with
> > > support I emailed mandrake about the problem. I have not had a
response from
> > > them and its now been four days. Has anyone out there had any
experience of
> > > their support? I think four days is much too long.
> > > Incidentally, I finally got around the problem, but I would still like
to
> > > hear from Mandrake.
> > >
> > > Rod
>
>
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