On Friday 13 July 2001 07:58, Anguo wrote: > Hi Civileme, > > you wrote: > > If people would take notes of a session they had with software manager, > > we would be able to see where their intuition leads them (we are spoiled > > by being close to its design and implementation, so what we do [wihout > > thinking much about it] is already trained to a certain procedure) and we > > would be able to make the software more truly intuitive in its user > > interface. > > May I ask: are you asking for details of a session specificaly with > software manager or for anything related to Mandrake Linux? > > I understand that you're a paid MandrakeSoft engineer and one of your job > is to help out on this list (thank you very much for that!). > You also seem to be testing a lot of different hardware. > Are you also involved in developing the software manager? > > I am mostly just curious, but I also would like to know what kind of > feedback you were asking for precisely. > > > thanks > > Anguo Software manager is an example of counter-intuitive software for many users. I am a paid engineer for Quality Assurance at Mandrakesoft. That means I look at tools we develop and try to assure they are user-friendly. When I see a lot of bug reports on a tool that we cannot reproduce here, I judge the software is counter-intuitive and that newbies to the software are doing things we didn't defend against, and don't know how to do ourselves. If we know the steps followed to reproduce a problem, we can get an ides how to: Advise the user in the running software Block the error Redo the interface And no, I am not paid to be on the newbie list--I work at my job about 8-10 hours a day and relax by posting on the newbie list for another 4-6 hours. Civileme > > 在 2001 七月 10 星期二 00:12，civileme 寫道: > > Mandrake is already rejected by many who like to think of themselves as > > l33t, but I don't believe we have lost that much of the power of linux. > > The point is this; we believe that a system can be powerful, flexible, > > and user-friendly. The power and flexibility are built-in for linux so > > much of our work is on user-friendliness. > > > > We therefore welcome input on it. > > > > We don't happen to believe that Microsoft has necessarily found the best > > solution to any one problem associated with use. (Who would intuit that > > you press the "Start" key to shut down?) It is a major force because > > many people are familiar with it, but the style it provides is not > > necessarily the best. > > > > We may have no better idea what is intuitive and what is not than they > > do, so that is where the folks here can help us. Think carefully, when > > confused, and note the steps you take to do things with your computer. > > > > We know we're producing a counter-intuitive interface when a lot of folks > > are reporting errors we cannot reproduce. This happens frequently with > > software manager right now. > > > > If people would take notes of a session they had with software manager, > > we would be able to see where their intuition leads them (we are spoiled > > by being close to its design and implementation, so what we do [wihout > > thinking much about it] is already trained to a certain procedure) and we > > would be able to make the software more truly intuitive in its user > > interface. > > > > I hope you get the idea. help us help you, by taking a few notes on your > > steps, either as you make them (preferable) or when something goes wrong. > > > > Microsoft would like you to think theirs is intuitive, and Apple would > > like you to think it is them instead. But the fact is, no one to my > > knowledge has done the interfaces with lots of user feedback where the > > users consciously participated and statistics were used routinely to > > study the data and come up with something that is close to what people > > want. > > > > The next question of course, is does such a solution exist? Or do we > > have many that will be considered roughly equally intuitive? I know one > > way to discover that answer. :-) > > > > Civileme
