I remember a thread a while back where someone had problems with externel modems that would disconnect right after connecting. I was reminded about one simple cause of this the other day when I had to repair a setup like this. The problem was caused when they moved the modem, and had to unplug the phone line. When they plugged it back in, they plugged it into the wrong phone jack on the modem.
At first glance, you wouldn't think it would make a difference - they are both phone jacks, right? Well, it does make a difference on some externel modems. One jack is labled "line" and the other "phone". The thing is, some modems disconnect the "phone" jack when they get a connection. If you have the phone line plugged into this jack, then as soon as the modem has connected, it ends up hanging up the phone. The reasion for this arangment is so that you can have a phone or fax machine plugged into the "phone" jack, and you don't have to worry about someone picking up the phone or sending a fax while you are online. On a side note - this reminded me of a batch of Zoom modems that had the labels reversed. I had one person that started yelling at me that he knew how to plug in the modem when I was starting to explain this. He insisted they couldn't come from the factory that way - the labels were engraved in bracket. But plugging the phone line in the "phone" jack fixed the problem. Mikkel -- Do not meddle in the affairs of dragons, for thou art crunchy and taste good with Ketchup!
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