I
believe the question was how do you troubleshoot it
remotely.
At
this point, remotely, your in deep doo doo. how technical are your users?
do they have a win2k CD that you can talk them through doing an emergency
recovery from last known good. That's what I'd do
first.
You
could send a bootable floppy or CD to see if it's corrupt files, or with generic
drivers to see if it'll come up enough to look at the event log files (and have
the user e-mail them to you).
is
there a recent system backup? you could do a restore.
If the
user can open the case a swap the HD, you could config one and send it to
them. (not air mail).
search
the web for consultants to go on site to help you. name a City, and I bet
someone can give you a recommendation.
greyhound is running.
Sorry
I can't help more.
Dan
http://www.sunbelt-software.com/ntsysadmin_list_charter.htmI have an issue that may be trivial to some but I'll ask anyway. Win2K machine on a Dell Precision 410 (Pentium II with 128Mb RAM (ecc) Diamond Pro FireGl video card) does not get past the "starting Windows 2000" (screen with the horizontal bar graph loading).......it just reboots again over and over, looping. Memory, HDD, CPU or video card failure may be the culprit(s) but the system is in a remote location and these can not be ruled out so easily. Booting up in Safe mode results in same problem. Any ideas as to how to isolate the problem remotely? Thanks in advance!http://www.sunbelt-software.com/ntsysadmin_list_charter.htmhttp://www.sunbelt-software.com/ntsysadmin_list_charter.htm
Ted M
eNGENU!TY Technologies
Montreal, Canada
Visit us at:
http://www.engenuitytech.com
http://www.virtualprototypes.ca
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