Not while I had the user here, but I'm (yes, I know it's wrong to do) assuming that she turns the thing off once in a while...if that's what you mean by "reboot". I can ask her to do that to test.
Joe Heaton ________________________________ From: Martin Blackstone [mailto:[EMAIL PROTECTED] Sent: Thursday, January 10, 2008 4:04 PM To: NT System Admin Issues Subject: RE: Activesync issue - WM5 Did you reboot the phone? From: Joe Heaton [mailto:[EMAIL PROTECTED] Sent: Thursday, January 10, 2008 3:55 PM To: NT System Admin Issues Subject: RE: Activesync issue - WM5 Going to answer Rod's question here as well. Provider is Verizon. We're using E2k3, SP2, haven't really gone in and looked at any Exchange related settings. However, one of the other IT guys is using this same phone, and I did a test from his phone, and the outgoing message was sent right away. The activesync settings were the same on both devices. I wasn't thinking this was an Exchange issue at all, as the Activesync settings on the phone would tell the phone when to go out and try to make the connection to the server, right? Anyway, it works on at least one phone, but not on this specific user's... As far as the weather Eric, I don't mind the rain, just seemed kind of strange driving down Watt the other day and seeing a phone pole with the middle part of the pole missing. The top was still hanging there, power lines connected, and the bottom was still in the ground, but the whole middle section was gone...lol. Joe Heaton ________________________________ From: Eric Woodford [mailto:[EMAIL PROTECTED] Sent: Thursday, January 10, 2008 3:45 PM To: NT System Admin Issues Subject: Re: Activesync issue - WM5 What version of Exchange? SP? I'd say its a phone/exchange issue without knowing anything else. Exchange has a few quirks where immediately is within the next few quarter hour. An hour is a bit longer than usual. I believe Exchange 2003 SP2 has quite a few improvements in the activesync functionality, like PUSH vs PULL. Unfortunately it's been awhile since anyone paid me to work on Exchange.. :( How ya' like this weather in Sac? On Jan 10, 2008 3:36 PM, Joe Heaton <[EMAIL PROTECTED]> wrote: I have a user that just came to me with a concern. E-mails incoming to her phone are working fine. However, outgoing messages are not. I took a look at the Activesync settings on her phone, and we have both peak and off-peak sync scheduled to sync immediately, or whatever that setting is. We also have the box checked for sending outgoing immediately. This, however, is not working. Outgoing messages will sit in her Outbox for up to an hour before being sent, unless she does a manual sync. Is this a phone issue, a vendor issue, or my issue? I need to know who to contact to see if this is fixable at all. By the way, she's using a Q, if that makes a difference. There were no eval units avail from Verizon for the Treo 700wx, so we're asking our purchasing people to just go ahead and buy a couple of them. Joe Heaton AISA Employment Training Panel 1100 J Street, 4th Floor Sacramento, CA 95814 (916) 327-5276 [EMAIL PROTECTED] ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
