That's what I'd expect, but where do I find *that* phone #? Bad Sysadmin me for not having it..
From: Michael B. Smith [mailto:mich...@smithcons.com] Sent: Tuesday, August 23, 2011 4:29 PM To: NT System Admin Issues Subject: RE: [Microsoft support] Is it me... If you are down, you call them and tell them you are down and that it is a "business critical" event. I don't know what the fee for that is, but you are supposed to get a callback in 30 minutes 24x7x365. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: David Lum [mailto:david....@nwea.org] Sent: Tuesday, August 23, 2011 7:20 PM To: NT System Admin Issues Subject: [Microsoft support] Is it me... ..or is there no 24x7 pay per incident number for support on Microsoft Servers? I keep getting to this page (2008 R2) and choosing "Virtualization" and "Other" I get support times of 6a-6pm. https://support.microsoft.com/oas/default.aspx?st=1&as=1&iid=1059&iguid=d535992c-b4dd-49a7-b4a8-2b14e5649525_1_1&x=10&y=17&c1=508&sd=gn&c=SMC&ln=en-us&prid=13020&gsaid=582847 I had a situation the other night where I thought I was going to have to call them because I uh...have a Hyper-V host that's a domain member and it was requiring connection to a DC to start a guest VM, and the guest VM was the DC it needed to talk to! Invoking some DR steps I got back in business, but still...do you need to have some kind of support contract to have them available 24x7? David Lum Systems Engineer // NWEATM Office 503.548.5229 // Cell (voice/text) 503.267.9764 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
