Did you check the PC's DNS settings?
Alex Eckelberry www.eckelberry.com <http://www.eckelberry.com/> c 727 644 8830 Skype: alexeckelberry From: Micheal Espinola Jr [mailto:michealespin...@gmail.com] Sent: Thursday, January 12, 2012 3:56 PM To: NT System Admin Issues Subject: Re: PC that can't Google Some [possibly] easy no-touch cleanup: Reset Hosts File: MicrosoftFixit50267.msi Reset Internet Explorer Settings: MicrosoftFixit50195.msi Reset TCP/IP: MicrosoftFixit50199.msi Reset Winsock: MicrosoftFixit50203.msi Run them quietly ala: msiexec /i <msi file> /quiet /passive /norestart Restart afterward. -- Espi On Thu, Jan 12, 2012 at 6:52 AM, Bob Hartung <bhart...@wiscoind.com> wrote: One of our VPs brought in his company-supplied home PC (Dell Optiplex WinXP Pro SP3). Said it was slow and something had changed his home page and he couldn't change it back. He also said he couldn't access Google. His home page had been taken over by My Web Search. I checked the Vipre quarantine and parts of My Web Search had been removed so I could uninstall it. I ran a Vipre deep scan and installed the latest version of Malwarebytes and ran its deep scan as well. It detected a number of registry My Web Search entries. Everything seemed to be running smoothly and much quicker after the scanning and deleting. My Web Search was gone but the Google problem persists. Using either Firefox or IE, you can access any website with out problem accept Google.com. At the command prompt, you can ping or tracert any website and it will resolve the name to it's IP address, accept Google.com. Google.com just times out with the error that the host name could not be found. I've checked there is no lmhost file. I've also ran ipconfig The PC is attached to our work network and through DHCP has picked up our standard DNS server to use. Everyone else can get to Google.com. What else could be interfering on just the Google.com name? ---------------------- Bob Hartung Dir of I.T. Wisco Industries, Inc. 736 Janesville St. Oregon, WI 53575 Tel: (608) 835-3106 x215 <tel:%28608%29%20835-3106%20x215> Fax: (608) 835-7399 <tel:%28608%29%20835-7399> e-mail: bhartung(at)wiscoind.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
