Helpdesk Level ll Did %dayjob% go out and do a salary survey on their particular position name? They might want to see if it exists...
On Thu, Jan 19, 2012 at 12:53 PM, James Kerr <cluster...@gmail.com> wrote: I would call it something like "network support specialist" but that's just me. Instead %dayjob% came up with a name for the position which may actually make it harder for me to find someone to fill it. James JOB SUMMARY The IS Technical Support Assistant is responsible for maintaining, analyzing, troubleshooting and repairing local area network (LAN) and telecommunications equipment and software. Documents, maintains upgrades or replaces network hardware and software systems. Assists manager to ensure the optimal operation and performance of all network computers and associated hardware. JOB RESPONSIBILITIES Provides technical assistance to internal customers at all company sites. Installs software (operating systems, custom software, office productivity software) according to company standards and procedures. Monitors the company IT help desk and provides primary (level one) support and technical issue resolution to all end users. Changes backup tapes daily for company servers and checks to make sure backup jobs were successful. Deploys workstations to end users, upgrades computers by adding more memory, faster processors and updating software when necessary. Maintains, replaces and repairs computer hardware, network hardware and assists Information Services Manager with servers. Sets up user accounts for new employees, makes changes to user accounts as needed in active directory and agency applications. Assists Information Services Manager with creation and changes mailboxes in Microsoft Exchange. Assists Information Services Manager with the maintenance of antivirus software for all end user computers and servers. Creates, maintains and updates documentation of company websites. Documents and inventories network devices and configurations. Assists Information Services Manager with network and server administration. Assists Information Services Manager in the research, planning, implementation of potential software for possible future use. Ensures network connectivity to all equipment on the LAN and maintains maximum speed and connection as required. Registers and manages company Internet domain names. Assists IS Manager in maintaining Windows 7/Vista/XP workstations. Installs and tests data and phone cabling, troubleshoot and test cable connections. Assists Information Services Manager with minor installation and maintenance of the company telecommunications system and provides some support and technical issue resolution to end users. Generates and distributes monthly and various ad hoc reports as required. JOB SPECIFICATIONS Education: High school diploma required. Training and Experience: At least three years of IT experience required. IT trainings are preferred. Licenses and Certifications: A + and Network+ Certification preferred. Job Knowledge and Skills: Experience with PC implementation and trouble-shooting. Experience with Windows networking. Good understanding of PC operating systems and MS Office applications. Some Windows Server administration. Good communication, problem solving and organizational skills are required to interact with employees, multitask efficiently and resolve daily problems in a timely manner. Ability to work with multicultural and diverse population is required. 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