If the matter is not urgent, I usually submit and support request on the web and tell them to have someone call me. Eliminates wait time :)
-----Original Message----- From: Micheal Espinola Jr [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 05, 2008 12:28 PM To: NT System Admin Issues Subject: Official time: 1 hour 3 minutes Official time on hold while waiting for a Symantec ENTERPRISE support tech: 1 hour 3 minutes -- ME2 ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~