Thanks, I actually submitted a ticket to them and they had it fixed in minutes!
Neil -----Original Message----- From: Axcess Internet (ML Account) [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 12:21 PM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software Neil: If you want to look at an online demo you can visit the parent company: http://www.expinion.net/index.asp Regards, Jim -----Original Message----- From: Neil Standley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 12:03 PM To: ML: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software This one looks promising, they also have another "older", less expensive version (Help Desk 6.5) but their online demos for HD 6.5 aren't working right now. Neil -----Original Message----- From: Axcess Internet (ML Account) [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 11:11 AM To: NT System Admin Issues Subject: RE: Help Desk/Trouble Ticket software Take a look at http://www.helpconnection.net It doesn't exactly what you are looking for, plus it has a KB and MS-SQL Backend. Regards, Jim -----Original Message----- From: Tigran K [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:59 AM To: ML: NT System Admin Issues Subject: Re: Help Desk/Trouble Ticket software I would love a help desk software that is based on email. Don't get me wrong I want the database backend to keep track of everything but why do I have to leave email to look at a ticket then respond to it within the ticketing web/client interface. Can I just get the ticket via email and reply to it via email and have the ticketing system keep track of it. Say every email back and forth between me and the customer is CCed to the ticketing system. Anybody know of a system like that? ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
