To go with the overused automotive analogy, there's a big difference between an ASE-certified mechanic (many members of this list), a driveway/back yard mechanic (the neighborhood "computer guy"), and the average Mr John Doe driving down the street (an end user who knows their way around the machine well enough to do what they need to but can't fix them to save their life).
To go with that analogy, we're talking about people who don't know how to drive a car, and yet are being told to go drive one! Luckily, improperly-operated computers don't kill & maim people. If they're unfamiliar enough with your operating environment to perform basic tasks - or perform slightly more advanced tasks using written instructions - they either need some form of training or let go and replaced with someone who is. Even if the job isn't primarily geared towards IT work there's no excuse for being unfamiliar with the dominant operating environment in the vast majority of all environments, business and otherwise - Microsoft Windows. We're coming up on the second decade of the century. A decade ago the sort of thing we're talking about was considered acceptable. In a decade or two it'll get to the point where there'll be no excuse for computer illiteracy. Ralph Smith wrote: > Wow. They might be non-techies, but they might be good at their job – > grief counselor, finding shelter for homeless people, stuff like that > where they don’t need to be technical. -- Phil Brutsche [EMAIL PROTECTED] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
