I am very unhappy with Track-IT. I rarely say disparaging remarks about someone else's work. As a software developer I know how hard it is but they don't even have the basics right.
________________________________ From: David Lum [mailto:david....@nwea.org] Sent: Wednesday, February 04, 2009 3:32 PM To: NT System Admin Issues Subject: RE: basic help desk or issue tracking software/service This comes up every couple of months, is there an FAQ or "sticky" that can be used for this Q? In any case, here's two free ones: http://www.inet-sciences.com/ http://www.ilient.com/ SharePoint could be used in a pinch, but a bit more involved.. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 From: Gene Giannamore [mailto:gene.giannam...@abideinternational.com] Sent: Wednesday, February 04, 2009 2:21 PM To: NT System Admin Issues Subject: basic help desk or issue tracking software/service Looking for a simple/basic help desk or issue tracking software or service. 1 technician/user. A dozen computers. I would prefer an online service, and of course free, but low cost would work too. I am currently using a few dozen spreadsheets right now. Gene Giannamore Abide International Inc. Technical Support 561 1st Street West Sonoma,Ca.95476 (707) 935-1577 Office (707) 935-9387 Fax (707) 766-4185 Cell gene.giannam...@abideinternational.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
