Just a followup, MSFT released a free call center and help desk template for WSS/MOSS. We don't use it, but it wouldn't be a bad way to get a free ticketing and knowledge base system setup.
Google "fab 40 templates" -troy -----Original Message----- From: Cameron Cooper [mailto:ccoo...@aurico.com] Sent: Thursday, February 26, 2009 8:52 AM To: NT System Admin Issues Subject: RE: Help Desk Software Have thought about setting up a sharepoint site that users can go to for the common issues that they would be able to resolve before calling me. The best is when you ask if the user has restarted their computer and they go off on why you need to stop asking them if they have or not. _______________________________ Cameron Cooper IT Director - CompTIA A+ Certified Aurico Reports, Inc Phone: 847-890-4021 Fax: 847-255-1896 ccoo...@aurico.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
