Unless your users are different from mine, it's fairly futile to hope for them to check out a FAQ, KB, or something similar.
John Hornbuckle MIS Department Taylor County School District 318 North Clark Street Perry, FL 32347 www.taylor.k12.fl.us<http://www.taylor.k12.fl.us> From: Cameron Cooper [mailto:ccoo...@aurico.com] Sent: Thursday, February 26, 2009 11:52 AM To: NT System Admin Issues Subject: RE: Help Desk Software Have thought about setting up a sharepoint site that users can go to for the common issues that they would be able to resolve before calling me. The best is when you ask if the user has restarted their computer and they go off on why you need to stop asking them if they have or not. _______________________________ Cameron Cooper IT Director - CompTIA A+ Certified Aurico Reports, Inc Phone: 847-890-4021 Fax: 847-255-1896 ccoo...@aurico.com<mailto:ccoo...@aurico.com> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
