Usually a good reason to upgrade the OS IMHO John W. Cook Systems Administrator Partnership For Strong Families Sent to you from my Blackberry in the Cloud
----- Original Message ----- From: Stefan Jafs <sj...@amico.com> To: NT System Admin Issues <ntsysadmin@lyris.sunbelt-software.com> Sent: Mon Jun 01 10:36:52 2009 Subject: RE: BES not syncing contacts I don't know about you but I found it the easiest to wipe the device and activate again, doesn't take too long and works most of the time. Stefan -----Original Message----- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: May-31-09 12:54 PM To: NT System Admin Issues Subject: Re: BES not syncing contacts On Sun, May 31, 2009 at 9:27 AM, Benjamin Zachary - Lists <li...@levelfive.us> wrote: > So basically I have 2 different sets of clients with BES 4.1 and none of > their contacts are syncing anymore .. [...] > I am going to check with a few other clients as well, but not too sure how > to troubleshoot it. A couple ideas: Go into BES Manager, find the problematic user, and try the "Reload User" and "Resend Service Books" functions. These are the moral equivalent of clearing cache and cookies for a web browser problem... nobody really expects them to fix anything, but you always try them first. BES keeps *copious* logs under the program install directory, in folders by date. Simple text files. Most events are identified by the Exchange user name. So you can search for them with FINDSTR, grep, etc. Start there. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Amico Corpoartion company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. This information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other Federal and Florida laws. Improper or unauthorized use or disclosure of this information could result in civil and/or criminal penalties. Consider the environment. Please don't print this e-mail unless you really need to. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
