There was an article not too long ago in the WJ? Or NYT that talked about corporate cyber squatting on company names by their competitiors trying to influence business.
I will see if I can dig up the link, but social media has become an important part of the game, a client I work with does entire social media suites for some political candidates over the past few elections and now is being contacted by large businesses to do the same, so there is definitely trends to understanding the importance of it in businesses. -----Original Message----- From: Steven Peck [mailto:sep...@gmail.com] Sent: Friday, August 14, 2009 2:17 PM To: NT System Admin Issues Subject: Re: Social networking sites as a business resource On the flip side http://www.google.com/search?hl=en&q=benefits+involved+with+using+social+net working+sites+for+business&aq=f&oq=&aqi= Some simple things. Your company should establish clear policies on what they actually are looking to accomplish. This should be realistic as you cannot control the information on a social networking site, merely respond in a positive manner which makes you look better. You should have someone or a team responsible for this. They should have a policy and not over react. Check out http://consumerist.com/ They have stories of customer who experienced no end of bad customer service and complained on the internet and sometimes were bad customers themselves. If you look, you will see what kinds of corporate responses generated positive feedback from the internet masses and what was seen as negative. You can use this as a learning tool to set your response policies without learning the hard way. The biggest benefit of 'owning' your namespace in social networking communities is that by keeping it positive, over time you will rank on search results higher then some new post on a random site by an angry customer. Steven Peck On Fri, Aug 14, 2009 at 9:10 AM, David Lum<david....@nwea.org> wrote: > Thanks ME2, I hate when I overlook searching using the long string method, > usually I am better than that. Those links are awesome, thank you very much! > > > > Dave > > > > From: Micheal Espinola Jr [mailto:michealespin...@gmail.com] > Sent: Friday, August 14, 2009 8:47 AM > To: NT System Admin Issues > Subject: Re: Social networking sites as a business resource > > > > There are lots of things to be found online for best practices and > recommendations for use. There are less for reflecting the risks, but they > are out there and reflected in the top-10 too: > > > http://www.google.com/search?q=risks+involved+with+using+social+networking+s ites+for+business > > I very much agree with the short-lists of risks offered here: > > http://www.strikingweb.com/blog/Social-Networking-Risks.html > > http://www.utahpulse.com/featured_article/networking-dos-and-donts-using-soc ial-internet-sites-business > > Although, what I see as the largest risk is controlling and editing the > feedback and commentary you openly subject yourself to from competitors out > to make you look bad, and the jerks of the world. > > -- > ME2 > > On Fri, Aug 14, 2009 at 11:23 AM, David Lum <david....@nwea.org> wrote: > > Ive been tasked to find out the potential pitfalls for a business > leveraging social networking sites (Facebook, Twitter, etc) as a medium for > communication and other business uses. Anyone have a good source for things > to be aware of, best practices, etc when considering (or doing) such a > thing? > > > > TIA, > David Lum // SYSTEMS ENGINEER > NORTHWEST EVALUATION ASSOCIATION > (Desk) 971.222.1025 // (Cell) 503.267.9764 > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
