:) Those were my exact experiences when I did an eval of MX Logic this summer.
I decided to give Webroot a try, mainly due to the pricing I was able to get and the Business Continuity function. Would I do it again? Meh...maybe. I was on Postini and didn't really have a ton of issues. My biggest complaint is the management tool - all user lists (and there's 3 separate lists!) have to be managed via CSVs if you don't do LDAP integration. And their aliasing is terrible - or at least not at all how all the other vendors do it. - Andy O. >-----Original Message----- >From: Ben Scott [mailto:mailvor...@gmail.com] >Sent: Friday, September 18, 2009 4:44 PM >To: NT System Admin Issues >Subject: Re: Anti-spam solution > > We're currently using MX Logic. Mixed results. > > Fundamentally, they do block a lot of spam. But their management >tools suck. There's no way to find out how much has been blocked, >what was blocked, etc. Even though we have our account set to >"quarantine all", it still silently discards everything it doesn't >like. This makes for fun times when users say they're not getting >important email. > > Also issues with attachment filtering. Quarantine can either block >the whole message or let it through; no way to just quarantine the bad >attachment. There's no way for admins to examine a quarantined file; >you have to release it to the users (if I could trust users I wouldn't >need filtering...). Sometimes it doesn't even tell you why it's >quarantined. I've escalated tickets to tier two and then they kick it >back saying they don't know either. > > Some other issues, too. I try to raise these concerns with sales or >product support and my concerns go into a blackhole. > > We're still on them mainly because the cost of their issues hasn't >exceeded the cost of re-evaluating alternatives, and I've got bigger >fish to fry. > > Oh, and I'm technically violating their Terms Of Service by posting >this message, since their TOS say you're not allowed to talk about how >good or bad the service is. > >-- Ben > >~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
