What about telling the user to something like SandboxIE 
(http://www.sandboxie.com/)?  If not, I would agree with everyone else and cut 
them lose.  You've done the best you can.

-Marty

From: David W. McSpadden [mailto:dav...@imcu.com]
Sent: Tuesday, October 27, 2009 7:41 AM
To: NT System Admin Issues
Subject: What else would you tell this user?

Follow this thread from top to bottom.
What else would you tell this home user??


I don't understand how this keeps happening I have Microsoft security running 
also but I am getting tierd of this junk these things need to find another home 
besides mine
From: David McSpadden
Sent: Tuesday, October 27, 2009 10:32 AM
To: xx
Subject: RE: Home Computer

Sure.

From: xx
Sent: Tuesday, October 27, 2009 10:30 AM
To: David McSpadden
Subject: RE: Home Computer
Ok I will try tonight if I cant do you want it back?
From: David McSpadden
Sent: Tuesday, October 27, 2009 10:28 AM
To: xx
Subject: RE: Home Computer
Those pictures are a part of the Trojan/virus/thingy.
Yes if you can get on the internet you can find it by googling for Microsoft 
security essentials download.
From: xx
Sent: Tuesday, October 27, 2009 10:26 AM
To: David McSpadden
Subject: RE: Home Computer

So I will just find that on the internet? If I can get on the net because when 
I tried last night I couldn't get around all the pop ups ( I will get those 
pics to you asap  LOL)   So does that mean someone has been looking at that 
stuff or is that just the possible virus causing that to pop up ?
From: David McSpadden
Sent: Tuesday, October 27, 2009 10:19 AM
To: xx
Subject: RE: Home Computer
I think you should send me the naughty pictures for an objective opinion.
Also, I think you should download Microsoft's Free Security Essentials 
virsus/spyware scanner.
It is quick and easy.  All you have to do it tell it when and what to scan.
That might find something your Mcafee doesn't.
From: xx
Sent: Tuesday, October 27, 2009 10:11 AM
To: David McSpadden
Subject: Home Computer
Hi It's me again..... I think my computer has issues again I have been getting 
pop ups telling me my computer could be infected but it wasn't from Mcafee so I 
ignored it then mcafee would pop up and say it blocked a trojen  so I thought I 
was ok but last night when I tried to get into my email naughty pics poped 
up????? So I thought I would run a full scan but couldn't get into mcafee. What 
do you think





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