It sounds like this is not simply support but also software subscription ? CFee From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] Sent: Wednesday, February 03, 2010 6:24 PM To: NT System Admin Issues Subject: RE: Rediculous Support Clause
Unfortunately that may be true, but they have a great product and it is VERY stable. We did not renew our support with them after we had it for 3 years, because we never needed it. Three years later when we wanted to upgrade to a current version, we got hit with 3 years of past support plus the current year and one additional year, even though we never needed a darn thing. Again, it is time to renew, but we have no plans on using the support for another 3+ years. Ugh! Jeff Johnson Systems Administrator 714-773-2600 Office 714-773-6351 Fax [cid:image001.jpg@01CAA504.98C9E1A0] From: Gary Whitten [mailto:li...@undiscoveredworlds.com] Sent: Wednesday, February 03, 2010 3:14 PM To: NT System Admin Issues Subject: RE: Rediculous Support Clause Sounds like 'We have you where we want you so we can dictate terms'. I don't understand why you think it wouldn't be legal as nothing says they have to reinstate you at all. Playing Devil's Advocate here, it's highly likely that if you're in a position to need to be reinstated, it's because something has gone wrong and is likely to be expensive for them. ________________________________ From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] Sent: Wednesday, February 03, 2010 5:59 PM To: NT System Admin Issues Subject: OT: Rediculous Support Clause Here is a clause in an agreement that I have never understood nor agreed with. I am curious if it is even legal??? In the event You desire support to be reinstated following expiration, You agree: 1) to pay a reinstatement fee equal to the current annual support fee and any unpaid support fees from the date of expiration to the date of reinstatement; and 2) to pay for at least one additional year of support services from the date of reinstatement. Jeff Johnson Systems Administrator 714-773-2600 Office 714-773-6351 Fax [cid:image001.jpg@01CAA504.98C9E1A0] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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