Good old fashion american bussiness way, like it used to be.
Sent via BlackBerry from T-Mobile -----Original Message----- From: Kurt Buff <kurt.b...@gmail.com> Date: Fri, 2 Apr 2010 11:21:19 To: NT System Admin Issues<ntsysadmin@lyris.sunbelt-software.com> Subject: Re: Enterprise Anti-Virus That's a damn generous offer. I worked at Nordstrom for 11 years, early in my career, and I frequently saw this kind of customer service from them, and rarely since. I salute you sir. Kurt On Fri, Apr 2, 2010 at 10:43, Stu Sjouwerman <s...@sunbelt-software.com> wrote: > Bill, > > > > Sorry to hear you ran into these issues. We have close to 20K enterprise > sites running > > VIPRE so I’m sure we can solve this issue, given the time to dig into it. > Are you interested > > in solving it, and get a year free to make up for the hassle? If so, let’s > take this off-line. > > > > Warm regards, > > > Stu Sjouwerman > > Co-Founder, Publisher, Sunbelt Media > P: +1-727-562-0101 ext 218 > F: +1-727-562-5199 > s...@sunbelt-software.com > > > > > > > From: Bill Songstad [mailto:bsongs...@gmail.com] > Sent: Thursday, April 01, 2010 8:08 PM > To: NT System Admin Issues > Subject: Re: Enterprise Anti-Virus > > > > I Replaced Symantec AV 10 with Vipre earlier this year. I expected the > process to be pretty smooth. After all, I had been running Ninja/vipre > email for years and loved it. I was sadly disappointed both in the > performance of Vipre and the famous Sunbelt tech support. Vipre Server > doesn't play well with others. Especially other Sunbelt products. I > suppose I could just buy some more server licenses for each Sunbelt product, > but I went with Sunbelt because they were good AND affordable. But if you > have to add a Windows server license to each install, that dramatically > changes the per user cost in a small shop like mine. As it stands now, I > have Vipre enterprise running on the same box as Sunbelt Exchange Archiver. > Neither product will start with the server. I have to log in manually and > start them. > > > > On the client side, the email scanning performance for Outlook 2007 was so > bad I had to turn it off and purchase a gateway antivirus product to keep my > mailboxes clean. Any time you selected items in Outlook 2007 in excess of a > hundred or so, like when cleaning out your sent items or deleted items, > Outlook 2007 would hang for 10 seconds per hundred items selected. Outlook > 2003 was also affected, but not as badly. > > > > Support told me that selecting that many items would naturally cause a > performance hit and wanted to close the case. I suggested that that was > significantly worse performance than Symantec, the yardstick for poor > performance, and that I thought one full minute/per thousand emails selected > was unacceptable. I even copied my salesperson. That was in January. I > haven't heard from anyone. I guess when I said they could close the ticket > if they thought hangs like that were acceptable, they thought it was > acceptable. I don't, but hey, now I have another product protecting my > perimeter. Of course, my price per user trippled... > > > > Bill > > On Thu, Apr 1, 2010 at 1:58 PM, Ray <rz...@qwest.net> wrote: > > I know this has been discussed many times in the past, but I'm going to ask > again. Our McAfee contract is nearing renewal and we're looking for > alternatives. We have about 4,000 desktops in 20 remote sites. We'd love > the flexibility of managing everything from centralized console, and perhaps > even allowing the local sites on-site staff to have access to their own > machines. Not all our pipes are that great, so a distributed model for .dat > updates would be ideal. > > We are currently evaluating Vipre. Last year we looked at and actually chose > to buy Nod32, but, well, long story, and it wasn't the vendors fault. > > We're also looking at Trend and Sophos. > > Any feedback on what you have now and why you chose it or are dumping it > would be great. > > Thanks, > > Ray > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
