We are preparing to upgrade from Track-It to Footprints (both Numara products) - so far I'm impressed with Footprints.
I another life, we had a good experience with an open source product - Liberum - but that was internal-only. I suppose one could engineer it to work both internally and externally. Jim Jim Holmgren Manager of Server Engineering XLHealth Corporation The Warehouse at Camden Yards 351 West Camden Street, Suite 100 Baltimore, MD 21201 410.625.2200 (main) 443.524.8573 (direct) 443-506.2400 (cell) www.xlhealth.com From: Jay Dale [mailto:jay.d...@3-gig.com] Sent: Thursday, April 15, 2010 3:23 PM To: NT System Admin Issues Subject: Helpdesk software Hey all, I'm looking for some kind of helpdesk software we can utilize not only for our internal ticket tracking and submittal, but also for customers of ours to submit via email or a link on our KB site. I've noticed a couple like ManageEngine, Numara Track-IT, and InverseFlow. Has anyone had experience with these, and would recommend them? Or would recommend something similar to what we require? Thanks, Jay Jay Dale I.T. Manager, 3GiG Mobile: 713.299.2541 Email: jay.d...@3-gig.com <mailto:kandy.luk...@3-gig.com> Confidentiality Notice: This e-mail, including any attached files, may contain confidential and/or privileged information for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination or copying of this e-mail and attachments, if any, or the information contained herein, is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message. CONFIDENTIALITY NOTICE: This email, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or protected health information. Under the Federal Law (HIPAA), the intended recipient is obligated to keep this information secure and confidential. Any disclosure to third parties without authorization from the member of as permitted by law is prohibited and punishable under Federal Law. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. NOTA DE CONFIDENCIALIDAD: Este facsímile, incluyendo lo adjunto, es para el uso exclusivo del destinatario(s) y puede contener información confidencial y/o información protegida de salud. En virtud de la Ley Federal (HIPAA), el destinatario tiene la obligación de mantener esta información segura y confidencial. Cualquier divulgación a terceros sin la autorización de los miembros de lo permitido por la ley está prohibido y penado en virtud de la Ley Federal. Si usted no es el destinatario, por favor, póngase en contacto con el remitente por teléfono y destruir todas las copias del mensaje original ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
