Hi Richard, Unless she insisted on taking her keyboard with her to all the other workstations, I think we can rule out a sticky or bad keyboard!
Have you tried logging on as the user yourself after having reset her password, rather than relying on her saying it does or doesn't work? I would be inclined to try that. Also, although it should explicitly say that the account has expired if it has, you should check that the account hasn't expired. Let us know how you get on, I'd be interested to find out what it was when you know... Cheers, Andrew On 1 June 2010 22:07, Maglinger, Paul <pmaglin...@scvl.com> wrote: > Bad keyboard? > > > > *From:* richardmccl...@aspca.org [mailto:richardmccl...@aspca.org] > *Sent:* Tuesday, June 01, 2010 7:54 AM > *To:* NT System Admin Issues > *Subject:* AD account - weird problem > > > > > Greetings! > > I got an emergency call MON regarding one of my users (a poison center > agent). She was unable to log into any of the workstations in our network. > Other agents were able to log into her primary workstation. She was > getting the "usual error" that the password was incorrect (and to check the > CapsLock key). > > I used ADUC from my workstation to reset her password. Still no access... > > I tried ADUC from two different domain controllers, and tried setting > different passwords. Still no access... > > I also checked her account properties. The "login hours" were set to full > access, 168 hours per week. The account is not locked. > > Domain is Windows 2003 "Native" (not R2). Workstations are all WinXP Pro > SP3. > > Before I bring out the big artillery (delete her account, re-create it, and > then re-assign permissions to all her files, shares, etc), what else to > check? > > Thanks... > -- > Richard D. McClary > Systems Administrator, Information Technology Group > *ASPCA®* > 1717 S. Philo Rd, Ste 36 > Urbana, IL 61802 > > richardmccl...@aspca.org > > P: 217-337-9761 > C: 217-417-1182 > F: 217-337-9761 > www.aspca.org > > > The information contained in this e-mail, and any attachments hereto, is > from The American Society for the Prevention of Cruelty to Animals® (ASPCA > ®) and is intended only for use by the addressee(s) named herein and may > contain legally privileged and/or confidential information. If you are not > the intended recipient of this e-mail, you are hereby notified that any > dissemination, distribution, copying or use of the contents of this e-mail, > and any attachments hereto, is strictly prohibited. If you have received > this e-mail in error, please immediately notify me by reply email and > permanently delete the original and any copy of this e-mail and any printout > thereof. > > > > > > > > > > > -- Kind regards, Andrew Levicki MCITP:EDST7/EMA/EA,MCSE,MCSA,MCP,CCNA,ITIL ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
