Maybe I'm behind too - sorry. Anyway, we have a homegrown app that uses .net and asp code to dish up a website that does exactly what you described. User's AD login is pullled and their name, etc are populated into the form. Then they fill in the checkboxes for type of server Prod, Pre-Prod, etc., OS if not standard - eg 2003 currently for us, VM or Physical (defaults are all VM unless they have a good reason), any customizations outside our standard # of cpu, memory, and drive configurations. Then they save it, the system assigns a number, sends them an email confirmation, and also forwards on the "order" to our build teams. Once it's built, the engineer goes in and updates the status which sends out email to remind the user to request backup & monitoring if applicable.
Don K ________________________________ From: Don Guyer <don.gu...@prufoxroach.com> To: NT System Admin Issues <ntsysadmin@lyris.sunbelt-software.com> Sent: Tue, September 7, 2010 1:19:20 PM Subject: RE: Software To Manage New Server Requests Sorry everyone, I just realized I’m a month behind in reading these emails. J Don Guyer Systems Engineer - Information Services Prudential, Fox & Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com From:Don Guyer [mailto:don.gu...@prufoxroach.com] Sent: Tuesday, September 07, 2010 2:17 PM To: NT System Admin Issues Subject: RE: Software To Manage New Server Requests We were toying around with Request Tracker, but never went live with it. From what little time I spent with it, was easy to use and administer. I wanted to go with it, but was “told” it was no longer necessary. *shrug* Don Guyer Systems Engineer - Information Services Prudential, Fox & Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com From:Stu Packett [mailto:spack...@gmail.com] Sent: Wednesday, August 11, 2010 12:42 PM To: NT System Admin Issues Subject: Software To Manage New Server Requests What are you all using to manage new server requests? Currently, someone just emails the system admins what they need and we take it from there. We're looking for something like a web based form for them to fill out like server name, memory, cpu, etc requirements. For example, a developer asks for a new server via this form and we system admins approve it or disapprove it. We're looking for something that can easily be documented in case we need to look back later in time regarding a new server request. Maybe this is also a solution for change management which we don't have either. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
