There is a need for a help desk. There is also a set of basic functions, and that list of basic functions becomes less and less each year.
Each IT operation that doesn't work to eliminate the need for a Help desk to do basic functions (whether it's reset a password, change a mailbox quota, deliver a software package, provision something in CMS, change an asset allocation in CMDB - whatever) is just an IT operation looking at budget cuts, and outsourcing. Tools exist to eliminate this, and IT should concentrate on performing tasks that are, as yet, too complex to automate. You only need to look at large scale enterprises (and this is where I work) to see this in action. Cheers Ken -----Original Message----- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Tuesday, 21 June 2011 11:15 AM To: NT System Admin Issues Subject: Re: Stupid user tricks I agree. But, in any organization of more than a some lower limit number of people (100? 150? - depends on the type of business/org, I would guess), there will always be a need for a helpdesk function, whether it's a full time position or not. And, as the number of staff grows, so does the need for that function. Kurt ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
