Most people don't obey laws. http://online.wsj.com/article/SB10001424052748704471504574438900830760842.html
On Tue, Jun 21, 2011 at 10:46 AM, Ken Schaefer <k...@adopenstatic.com> wrote: > Surely understanding your legal obligations are also a basic skill?**** > > Understanding how to bank is a basic skill?**** > > Understanding your employment terms and conditions is a basic skill?**** > > ** ** > > I mean, most people obey the law, pay taxes, are employed, have a bank > account/mortgage etc.?**** > > ** ** > > Sometimes you are going to do something – whether that be to tell the bank > to pay someone, or you’re going to fill in something on your tax return. And > you are not 100% sure if you are right, and you’re not sure what the > consequences are. So you call an expert that is **being paid by the > company** to answer these queries. And if the burden of answering these > queries is too much, then get management to pay to automate the solution or > educate the users.**** > > ** ** > > *From:* James Rankin [mailto:kz2...@googlemail.com] > *Sent:* Tuesday, 21 June 2011 10:39 PM > > *To:* NT System Admin Issues > *Subject:* Re: Stupid user tricks**** > > ** ** > > It's fair enough to make that comparison, but a lot of basic IT skills - > the ones that sometimes we get called by users about - are probably just as > important as reading, writing and maths in the modern world. You wouldn't > expect a user to call you with a question about adding up or punctuation, > would you? > > > Wannabe British teachers have to pass a test called a QT test these days > that, among other things, tests the basic IT skills. It includes word > processing, storing and retrieving documents, sending an email, browsing the > Internet, etc. I think it is a pretty good idea.**** > > On 21 June 2011 15:31, Ken Schaefer <k...@adopenstatic.com> wrote:**** > > Have you never called/talked/emailed any other professional anywhere, in > your entire life, with a question that the other person thought was basic? > Maybe about your taxes (your accountant), your HR/employment status (HR > department), your banking details (your bank) etc.? > > Sometimes people do not wish to take risks that they can not ascertain. So > they call the designated expert. Your job is to answer their queries. That > is what puts money in your bank account every week/fortnight/month/whatever > period you get paid.**** > > > -----Original Message----- > From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]**** > > Sent: Tuesday, 21 June 2011 3:13 AM > To: NT System Admin Issues**** > > Subject: Stupid user tricks > > This morning I got a call as I was getting ready for work. I had "borrowed" > a machine from one part of the plant for a couple days and then put it > back. > The place where I put it had a different sign-on for the AS/400. This > morning they called to complain that they were on the wrong screen. I told > them to log out and log back in as the correct user. That took care of it. > **** > > *sigh* Why did they have to call??? Didn't they have enough sense to log on > as the correct user before calling???**** > > ** ** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
