Hey Frank, thanks alot for the feedback! I wasn’t aware that there is a way to batch send crash reports. Its not an issue right now, but i will definately keep that in mind for the future!
Daniel > Am 15.09.2016 um 19:36 schrieb Frank Harrison <fr...@thefoundry.co.uk>: > > On 15 September 2016 at 18:20, Daniel Hartlehnert <dah...@gmx.de > <mailto:dah...@gmx.de>> wrote: > About that crash reporting: > I used to get alot of crashes without crash reporter coming up. It wasn’t > Nuke10 but some versions ago, maybe 8. Also, almost no shop i ever worked at > allows for outside communication of the workstation nuke is running on. IT > security reasons whatsoever. So even if there is a report, it cannot be sent. > Yep, but we have a set of tools that, if the studio are willing to work with > us, will allow them to send us such crash reports - although these are still > in alpha. > > I thought this is worth mentioning. Don’t be fooled by the numbers of reports > coming in. There are much more crashes than reports. > This is our tacit assumption :) No reporting tool will ever be perfect, but > we can try to make it better. > > We introduced the crash-reports in Nuke 8.0 (IIRC) and we have seen quite an > improvement in the reports since then. To back that up we regularly seek out > other feedback and that seems to back it up - that it's gotten much better. > Feel free to disagree (and please do). > > F. > > > Daniel > > >> Am 15.09.2016 um 19:13 schrieb Charles Bedwell >> <charles.bedw...@encorepost.com <mailto:charles.bedw...@encorepost.com>>: >> >> >> I've seen that before, maybe with high frame numbers? >> >> I wish I could send the 10 or so crash reports I get every day, our machines >> are sans internet sadly. >> >> On Thu, Sep 15, 2016 at 6:05pm, Frank Harrison <fr...@thefoundry.co.uk >> <mailto:fr...@thefoundry.co.uk>> wrote: >> >> [ CAUTION ] >> This email originated outside Deluxe. >> >> Do you have a super simple script you can share? I can recreate the footage, >> but let me know the format size and file type. I'll try and repro my end. >> >> As for not being able to send a crash report, well that sucks. Unfortunately >> there are some types of crash we just can't detect, which really annoys me >> as I'd like NUKE to be as stable as possible, and without good reporting we >> can't track it... which, incidentally, is why we added the analytics >> recently - one of the metrics we can derive from that is how good our >> crash-reporting is at telling us how stable the product is and whether we >> need to revisit the crash-handling. >> >> Straw poll, does anyone else see what Igor's seeing? On a regular basis? >> >> Thank for the feedback >> >> F. >> >> >> >> On Thursday, 15 September 2016, Igor Majdandzic <subscripti...@badgerfx.com >> <mailto:subscripti...@badgerfx.com>> wrote: >> I can reproduce it easily. But the crash report is not coming it is freezing >> and I get this. As you can see, time just goes up and boom. >> <apckfgcioknffkif.png> >> >> >> Am 15.09.2016 um 18:45 schrieb Frank Harrison: >> Hey Igor, >> >> Did you send in a crash report? Do you have the crash id still or reproduce >> it easily and send anew one in? >> >> If you can I might be able to help you. >> >> F >> >> >> >> On Thursday, 15 September 2016, Igor Majdandzic <subscripti...@badgerfx.com >> <>> wrote: >> Hey guys, >> Any idea what causes Kronos to say "Calculating motion vectors between >> frames with different bounds is not yet supported." >> It is not Bounding box I've put a crop before, Plate, Crop, Kronos, and if >> Flicker Compensation is on, Kronos crashes. Turning it off gave me that info. >> >> I am on NukeX9.0v8 and NukeX10.0v4 >> Greetings, >> >> Igor >> >> >> -- >> >> >> Igor Majdandzic >> Compositing Supervisor >> >> CHIMNEY Deutschland GmbH & Co. KG >> Hanauer Landstraße 196 >> 60314 Frankfurt am Main >> Direct: +49 69 989 56 431 <tel:%2B49%2069%20989%2056%20431> - NEW PHONE >> NUMBER - >> Fax: +49 69 904 36 68 29 >> Mobile: +49 176 321 375 72 <tel:%2B49%20176%20321%20375%2072> >> Berlin, Frankfurt/Main, Stockholm, Malmö, Warsaw, Copenhagen, Sydney, >> Singapore >> >> www.chimneygroup.com <http://www.chimneygroup.com/> >> >> AG Charlottenburg HRA 44507 B; Pers. haft. Gesellschafter: Chimney >> Deutschland GmbH >> AG Charlottenburg HRB 130013 B; Geschäftsführer: Ralf Drechsler, Michal >> Kalinowski, Carl Henric Larsson >> >> >> >> -- >> Frank Harrison >> Senior Nuke Software Engineer >> The Foundry >> Tel: +44 (0)20 7968 6828 <tel:%2B44%20%280%2920%207968%206828> - Fax: +44 >> (0)20 7930 8906 <tel:%2B44%20%280%2920%207930%208906> >> Web: www.thefoundry.co.uk <http://www.thefoundry.co.uk/> >> Email: frank.harri...@thefoundry.co.uk <> >> >> >> >> _______________________________________________ >> Nuke-users mailing list >> Nuke-users@support.thefoundry.co.uk <>, http://forums.thefoundry.co.uk/ >> <http://forums.thefoundry.co.uk/> >> http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >> <http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users> >> -- >> >> >> Igor Majdandzic >> Compositing Supervisor >> >> CHIMNEY Deutschland GmbH & Co. KG >> Hanauer Landstraße 196 >> 60314 Frankfurt am Main >> Direct: +49 69 989 56 431 <tel:%2B49%2069%20989%2056%20431> - NEW PHONE >> NUMBER - >> Fax: +49 69 904 36 68 29 >> Mobile: +49 176 321 375 72 <tel:%2B49%20176%20321%20375%2072> >> Berlin, Frankfurt/Main, Stockholm, Malmö, Warsaw, Copenhagen, Sydney, >> Singapore >> >> www.chimneygroup.com <http://www.chimneygroup.com/> >> >> AG Charlottenburg HRA 44507 B; Pers. haft. Gesellschafter: Chimney >> Deutschland GmbH >> AG Charlottenburg HRB 130013 B; Geschäftsführer: Ralf Drechsler, Michal >> Kalinowski, Carl Henric Larsson >> >> >> >> -- >> Frank Harrison >> Senior Nuke Software Engineer >> The Foundry >> Tel: +44 (0)20 7968 6828 <tel:%2B44%20%280%2920%207968%206828> - Fax: +44 >> (0)20 7930 8906 <tel:%2B44%20%280%2920%207930%208906> >> Web: www.thefoundry.co.uk <http://www.thefoundry.co.uk/> >> Email: frank.harri...@thefoundry.co.uk >> <mailto:frank.harri...@thefoundry.co.uk> >> >> >> [ CAUTION ] >> DO NOT open attachments or click links from unknown senders. Only respond if >> you can validate the senders legitimacy. >> >> >> >> This e-mail and any attachments are intended only for use by the >> addressee(s) named herein and may contain confidential information. If you >> are not the intended recipient of this e-mail, you are hereby notified any >> dissemination, distribution or copying of this email and any attachments is >> strictly prohibited. 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The integrity and security of e-mail cannot >> be guaranteed. >> _______________________________________________ >> Nuke-users mailing list >> Nuke-users@support.thefoundry.co.uk >> <mailto:Nuke-users@support.thefoundry.co.uk>, >> http://forums.thefoundry.co.uk/ <http://forums.thefoundry.co.uk/> >> http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users >> <http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users> > > _______________________________________________ > Nuke-users mailing list > Nuke-users@support.thefoundry.co.uk > <mailto:Nuke-users@support.thefoundry.co.uk>, http://forums.thefoundry.co.uk/ > <http://forums.thefoundry.co.uk/> > http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users > <http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users> > > > > -- > Frank Harrison > Senior Nuke Software Engineer > The Foundry > Tel: +44 (0)20 7968 6828 - Fax: +44 (0)20 7930 8906 > Web: www.thefoundry.co.uk <http://www.thefoundry.co.uk/> > Email: frank.harri...@thefoundry.co.uk > <mailto:frank.harri...@thefoundry.co.uk> > _______________________________________________ > Nuke-users mailing list > Nuke-users@support.thefoundry.co.uk, http://forums.thefoundry.co.uk/ > http://support.thefoundry.co.uk/cgi-bin/mailman/listinfo/nuke-users
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