I know how to do it, the question is should I do it? Currently the site in question has an enquiry form that generates an email. I'm setting up SugarCRM community edition customer relations manager for the site owner, and have been assuming that sales leads and enquiries needing additional follow-up would be copied by hand into the CRM.
Having read through the SugarCRM API documentation I can see it would be relatively easy to send the enquiries directly into the CRM. I wrote the enquiry form and the php behind it in the first place, so changing the logic isn't difficult. Has anyone done this in the past? How well did it work? Would you do it again? One other option that has occurred to me is to both email and send the enquiries into the CRM. Is there any advantage to this? It looks confusing having two seperate streams for each message which is why I'm not that keen on it. Thanks Everyone Bruce -- Bruce Clement When a co-worker said he didn't want his kids getting the H1N1 vaccine because it was too new and "they haven't tested it enough", I blurted out something like, "So you'd rather test a new and poorly understood virus on them instead?" I'm not entirely proud of fighting vague and irrational fear of the unknown by invoking vague and irrational fear of the unknown, but I think it did make an impression. Petréa Mitchell -- NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected]
