Only caveat to be aware of is that CRM systems rarely contain anti-spam measures, whereas email systems always do. This may or may not be an issue for you depending on how the enquiry form works.
On Fri, Dec 18, 2009 at 1:44 PM, Bruce Clement <[email protected]> wrote: > I know how to do it, the question is should I do it? > > Currently the site in question has an enquiry form that generates an > email. I'm setting up SugarCRM community edition customer relations > manager for the site owner, and have been assuming that sales leads > and enquiries needing additional follow-up would be copied by hand > into the CRM. > > Having read through the SugarCRM API documentation I can see it would > be relatively easy to send the enquiries directly into the CRM. I > wrote the enquiry form and the php behind it in the first place, so > changing the logic isn't difficult. > > Has anyone done this in the past? How well did it work? Would you do it again? > > One other option that has occurred to me is to both email and send the > enquiries into the CRM. Is there any advantage to this? It looks > confusing having two seperate streams for each message which is why > I'm not that keen on it. > > Thanks Everyone > > Bruce > > > > -- > Bruce Clement > > When a co-worker said he didn't want his kids getting the H1N1 vaccine > because it was too new and "they haven't tested it enough", I blurted > out something like, "So you'd rather test a new and poorly understood > virus on them instead?" > > I'm not entirely proud of fighting vague and irrational fear of the > unknown by invoking vague and irrational fear of the unknown, but I > think it did make an impression. > > Petréa Mitchell > > -- > NZ PHP Users Group: http://groups.google.com/group/nzphpug > To post, send email to [email protected] > To unsubscribe, send email to > [email protected] -- NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected]
