Thanks for your reply Tom! I did check the cronjobs and lookslike they are running as observium users. However some of the devices which works has ownership as observium:observium or root:observium.
Anyways, I changed all the rrd files to be owned by observium:observium. It looks like for a few of them (almost around 5 devices) the graphs started populating fine but these three they still do not populate. We have total 51 devices The list is follows: Non-working: drwxr-sr-x 2 observium observium 24576 Sep 4 08:35 gdc-h06-com-fe.sw.osdc.io drwxr-sr-x 2 observium observium 36864 Sep 5 04:49 gdc-h08-com-fe.sw.osdc.io drwxr-sr-x 2 observium observium 20480 Sep 4 08:40 gdc-h28-clv-str.sw.osdc.io Working: drwxr-sr-x 2 observium observium 36864 Sep 5 04:50 gdc-h11-com-fe.sw.osdc.io (worked after changing permissions) drwxr-sr-x 2 observium observium 32768 Sep 5 04:49 gdc-h09-com-fe.sw.osdc.io (always worked) Not sure what is different for those three devices. I can see the information is there; just the graphs are not getting populated. Thanks! Regards Renuka On Wed, Sep 4, 2024 at 4:44 AM Tom Laermans via observium < observium@lists.observium.org> wrote: > Hi Renuka, > > Permissions would be the first thing to check but you seem to have > checked them. Is your poller running as user "observium" ? Then > "root:observium" would not be the correct permissions I think... > > Can you check if polling actually completes for this device? It may be > there is an issue which gives no correct rrd data so there is nothing to > graph. Please do run the poller as the user the cron job is also using. > If there are permission or other issues, this should be visible in the > output. > > Tom > > On 03/09/2024 22:28, Renuka Arya via observium wrote: > > Hi Team! > > > > We are running Observium pro version Observium 24.6.13582(stable). > > > > Lookslike the memory,processor and network graphs are seeing a draw > > error. You can still the values beside but it wont draw the graphs. It > > says "Draw error"/nan > > > > I looked into the permissions for the rrd folders for these devices > > and did change a non-working one similar to a working one as > > root:observium but that did not fix the issue. I also tried deleting > > (which was not ideal) a device and adding it back but that did not > > work as well. > > > > Please guide! > > > > Thanks! > > > > Regards > > Renuka Arya > > > > > > > > > > > > > > _______________________________________________ > > observium mailing list -- observium@lists.observium.org > > To unsubscribe send an email to observium-le...@lists.observium.org > > > _______________________________________________ > observium mailing list -- observium@lists.observium.org > To unsubscribe send an email to observium-le...@lists.observium.org >
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