It was the recursive permission issue for those 3 devices. All the devices are populating the graphs fine now. Thank you for your help!
Regards Renuka Arya On Thu, Sep 5, 2024 at 4:13 PM Adam Armstrong via observium < observium@lists.observium.org> wrote: > Is the non-graph data being updated on these devices? > > I.e., are there eventlog entries, and are the "bps/pps" rates changing on > the port pages? (the text in the html, not the graphs)? > > Did you change the permissions recursively, or just the device's directory? > > Obserivum's poller is quite simple. You can see what it's trying to do by > doing a debugged poller run for a device: > > sudo -u observium ./poller.php -h <hostname/device_id> -m ports -dd > > If you look through the output for the RRD commands, there'll be errors if > it's having trouble. > > adam. > > Renuka Arya via observium wrote on 2024-09-05 15:03: > > Thanks for your reply Tom! > > I did check the cronjobs and lookslike they are running as observium > users. However some of the devices which works has ownership as > observium:observium or root:observium. > > Anyways, I changed all the rrd files to be owned by observium:observium. > It looks like for a few of them (almost around 5 devices) the graphs > started populating fine but these three they still do not populate. We have > total 51 devices > > The list is follows: > Non-working: > drwxr-sr-x 2 observium observium 24576 Sep 4 08:35 > gdc-h06-com-fe.sw.osdc.io > <https://urldefense.com/v3/__http://gdc-h06-com-fe.sw.osdc.io__;!!BpyFHLRN4TMTrA!-bwOQtn5mdESGOQg-_pQNrBvXbTMCjMXVQ3ysDn0_lvxk8NOKUg3w--LAKfpYxC0N_SeU37q8GYQmUiYuHkNIpqWKWs$> > drwxr-sr-x 2 observium observium 36864 Sep 5 04:49 > gdc-h08-com-fe.sw.osdc.io > <https://urldefense.com/v3/__http://gdc-h08-com-fe.sw.osdc.io__;!!BpyFHLRN4TMTrA!-bwOQtn5mdESGOQg-_pQNrBvXbTMCjMXVQ3ysDn0_lvxk8NOKUg3w--LAKfpYxC0N_SeU37q8GYQmUiYuHkNEXMyoTE$> > drwxr-sr-x 2 observium observium 20480 Sep 4 08:40 > gdc-h28-clv-str.sw.osdc.io > <https://urldefense.com/v3/__http://gdc-h28-clv-str.sw.osdc.io__;!!BpyFHLRN4TMTrA!-bwOQtn5mdESGOQg-_pQNrBvXbTMCjMXVQ3ysDn0_lvxk8NOKUg3w--LAKfpYxC0N_SeU37q8GYQmUiYuHkNiObaRXo$> > > Working: > drwxr-sr-x 2 observium observium 36864 Sep 5 04:50 > gdc-h11-com-fe.sw.osdc.io > <https://urldefense.com/v3/__http://gdc-h11-com-fe.sw.osdc.io__;!!BpyFHLRN4TMTrA!-bwOQtn5mdESGOQg-_pQNrBvXbTMCjMXVQ3ysDn0_lvxk8NOKUg3w--LAKfpYxC0N_SeU37q8GYQmUiYuHkNSbfDyio$> > (worked after changing permissions) > drwxr-sr-x 2 observium observium 32768 Sep 5 04:49 > gdc-h09-com-fe.sw.osdc.io > <https://urldefense.com/v3/__http://gdc-h09-com-fe.sw.osdc.io__;!!BpyFHLRN4TMTrA!-bwOQtn5mdESGOQg-_pQNrBvXbTMCjMXVQ3ysDn0_lvxk8NOKUg3w--LAKfpYxC0N_SeU37q8GYQmUiYuHkNXsp8Scs$> > (always worked) > > Not sure what is different for those three devices. I can see the > information is there; just the graphs are not getting populated. > > > Thanks! > > Regards > Renuka > > > > > > > > On Wed, Sep 4, 2024 at 4:44 AM Tom Laermans via observium < > observium@lists.observium.org> wrote: > >> Hi Renuka, >> >> Permissions would be the first thing to check but you seem to have >> checked them. Is your poller running as user "observium" ? Then >> "root:observium" would not be the correct permissions I think... >> >> Can you check if polling actually completes for this device? It may be >> there is an issue which gives no correct rrd data so there is nothing to >> graph. Please do run the poller as the user the cron job is also using. >> If there are permission or other issues, this should be visible in the >> output. >> >> Tom >> >> On 03/09/2024 22:28, Renuka Arya via observium wrote: >> > Hi Team! >> > >> > We are running Observium pro version Observium 24.6.13582(stable). >> > >> > Lookslike the memory,processor and network graphs are seeing a draw >> > error. You can still the values beside but it wont draw the graphs. It >> > says "Draw error"/nan >> > >> > I looked into the permissions for the rrd folders for these devices >> > and did change a non-working one similar to a working one as >> > root:observium but that did not fix the issue. I also tried deleting >> > (which was not ideal) a device and adding it back but that did not >> > work as well. >> > >> > Please guide! >> > >> > Thanks! >> > >> > Regards >> > Renuka Arya >> > >> > >> > >> > >> > >> > >> > _______________________________________________ >> > observium mailing list -- observium@lists.observium.org >> > To unsubscribe send an email to observium-le...@lists.observium.org >> >> >> _______________________________________________ >> observium mailing list -- observium@lists.observium.org >> To unsubscribe send an email to observium-le...@lists.observium.org >> > > > _______________________________________________ > observium mailing list -- observium@lists.observium.org > To unsubscribe send an email to observium-le...@lists.observium.org > > > _______________________________________________ > observium mailing list -- observium@lists.observium.org > To unsubscribe send an email to observium-le...@lists.observium.org >
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