*Hi,*

Please find the requirement below.


Position:    *IT Technical Support Staff – BMC Magic and BMC Remedy*

Duration:   *6 –* *12  months*

Location:   *MN*

Pay Rate:  *Open (Best Competitive Rate)*



*Required Skills:*


**

·         Experience using BMC Magic/Service Desk Express Incident and Asset
Management modules in daily work

·         Extensive technical knowledge and experience with BMC
Magic/Service Desk

·         Express (SDE) application – all modules for Version 8.x and 9.x –
installation, support, maintenance

·         BMC Magic/SDE Incident and Asset Management module hands on
technical support experience

·         Experience creating and using Crystal Reports specific to BMC
Magic/Service Desk and BMC Remedy

·         Experience in the use of the Magic API (Version 8.x) and the SDE
Integration Engine (Version 9.x)

·         Experience in the design, implementation and customization of
Category Tree (Support Subject Module)

·         Experience supporting BMC Magic data base

·         Experience supporting a migration from BMC Magic to BMC Remedy –
application and data

·         Experience using BMC Remedy Incident module in daily work;
experience using Asset, Change, Configuration and other Management modules

·        Senior (advanced) level technical knowledge, experience and
responsibility with BMC Remedy 7.0 and 7.5 - all modules for Version 7.0
and  7.5 – installation,   support, maintenance

·         Experience creating and using Crystal Reports specific to BMC
Magic/Service Desk and BMC Remedy

·         Experience creating and supporting customizations for BMC Remedy;

·         Experience designing and supporting BMC Remedy Configuration/data
base

·         Extensive experience providing BMC Magic and BMC Remedy support
for customers

·         Experience with establishing self service modules and tasks for
BMC Remedy



*Skill Inventory Matrix*



SL No

Skill Inventory

Experience

Projects Used In

Comments



Each required skill has to be mentioned

(Years & Months) i.e  (2 Yrs & 2 Months)

List All projects that are relevant to the skill

Consultants can write their reasoning.






-- 
Thanks,

*Mohi,
Scholarum Inc.
8616 Spectrum Dr,
McKinney, TX 75070
PH: 408 649 5432
FAX: 940 441 4524
Email: [email protected]
URL: www.scholarum.com*

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