Thanks to those who have replied.
Answers to questions:
Yes, it is a D5 DBISAM app
No, they appear to have done nothing (since my app was last running) except load
Norton - no printer driver changes.
My app doesn't 'install' in the registry sense: it is a straight copy.
I suspect that the Norton uninstall does not put things back exactly as they were
before installation - I have sent them away to re-install Windows.
If that doesn't work, I have no idea where to go next.
Will keep you posted - maybe a week or more, they are only sometime users of
their laptop.
Mark
On 29 Sep 2003 at 12:03, Robert martin wrote:
> We had similar problems which WERE caused by Norton's. We exclude our DB
> and work dirs from the auto protect paths (this stops random crashes !).
> Also Nortons can cause OLE problems with Crystal reports, even disabling
> Nortons does not fix this. You must disable script blocking (this is a
> known Symantec problem).
>
> Rob Martin
> Software Engineer
>
> phone 03 377 0495
> fax 03 377 0496
> web www.chreos.com
> ----- Original Message -----
> From: "Mark Howard" <[EMAIL PROTECTED]>
> To: "Multiple recipients of list offtopic" <[EMAIL PROTECTED]>
> Sent: Monday, September 29, 2003 11:45 AM
> Subject: [DUG-OFFTOPIC]: Windows closing my app
>
>
> > Hello
> >
> > I have a user who has has my app running on a Win2K laptop for several
> months
> > with no problems.
> >
> > Now, out of the blue when they start my app, it displays the splash screen
> and then
> > they get a Windows message saying:
> >
> > "{my app} has generated errors and will be closed down by Windows. You
> will
> > need to re-start the programme.
> >
> > An error log is being created"
> >
> > Of course, re-starting does the same.
> >
> > They had recently installed NortonAV and I thought this might have been
> the
> > problem, but uninstalling Norton makes no difference.
> >
> > Anyone have any ideas?
> >
> > Mark
> > --------------------------------------------------------------------------
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