helpd...@onap.org gets redirected to onap-helpd...@rt.linuxfoundation.org on the backend. They're one and the same location. The first is just easier for most folks to remember ;)
-Andy- On 07/19/2017 01:34 PM, MAHER, RANDA wrote: > Hi Andrew, > > The email I had for requesting support was > onap-helpd...@rt.linuxfoundation.org > Should this be retired in favor of helpd...@onap.org or do both work? > > Thanks, Randa > > -----Original Message----- > From: onap-discuss-boun...@lists.onap.org > [mailto:onap-discuss-boun...@lists.onap.org] On Behalf Of Andrew Grimberg > Sent: Wednesday, July 19, 2017 10:57 AM > To: onap-discuss@lists.onap.org > Subject: [onap-discuss] Getting Release Engineering support > > Greetings folks, > > I've been seeing a large uptick in unicast support requests directly to > myself or myself and other LF Release Engineers. > > As an reminder, the LF Release Engineering team does not work on support > requests that are directed to our personal / corporate email. Support > requests _must_ be directed at our helpdesk ticketing system by sending them > to helpd...@onap.org > > If we feel that the request / issue doesn't warrant being in a ticket we'll > pull the discussion offline from the ticketing system, but that is where you > should be starting for most things. > > -Andy- > > -- > Andrew J Grimberg > Lead, IT Release Engineering > The Linux Foundation > -- Andrew J Grimberg Lead, IT Release Engineering The Linux Foundation
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