Rob Weir wrote:
On Tue, Aug 23, 2011 at 10:05 AM, Marcus (OOo)<marcus.m...@wtnet.de> wrote:
<snip>
At the end it seems the best solution is still to go 2 ways: ML and forum.
Best in what way? If half of us want pizza for dinner, and the other
half want sushi, is the best solution to have sushi pizza?
I think doing support via two venues is suboptimal, both for the user
seeking support and for the person providing support. Would we
consider splitting ooo-dev into a list and a forum? I don't think so.
phpBB is open source, right? I wonder if there is any way would could
make it more mail-enabled? Right now it allows users to subscribe to
a forum or a thread and have new messages go to their email. But it
doesn't allow responding via email. But I see things like M2F that
claim to enable phpBB for mail in databases:
http://mail2forum.com/
In other words, we should be really clear whether we merely want
*multiple interfaces* to support (ML, forum, nntp, etc) or whether we
really want *multiple repositories* of support discussions. The
former is good to have. The latter, however, if bad, IMHO.
I say that we have to support our users, be it by ML, or forum. I
prefer mailing list but also realize that others prefer forums. I do
use both since I want to help users.
This road is getting old. We have already discussed this, back in June.
I saw the same old discussion on the LibO list last year.
Lets see if any of the users on the mailing list have anything to say.
I have post a message in both the users@ and discuss@ list letting them
know about this discussion and since it is they that will be effected I
think they should have some input.
Andy
