On 24 Aug 2011, at 00:20, Rob Weir wrote: > On Tue, Aug 23, 2011 at 7:05 PM, Jean Weber <jeanwe...@gmail.com> wrote: > >> It's clear to me that we need to do better than we have in the user support >> area, if we can do so. Not only will that benefit users and improve our >> reputation, it will allow us to work smarter, not harder. I will pursue >> this, along with other interested people. It's something valuable that I can >> do while the techies are moving websites and working with code etc. >> >> Setting up a suitable system and populating it with suitable information >> will be a big task and take quite awhile, especially if we don't have enough >> skilled people to do it. (I'm referring to content, not infrastructure.) All >> the more reason to get started now with planning what we want to do, so we >> can start doing it ASAP. >> > > A system like this is a big investment. It is not easy. In fact, it > probably would not be doable unless we collaborated with LibreOffice > and related products on this. But I think it is worth the investment. > Glad to help in any way I can.
That would be an interesting proposal. We seem to have skipped the discussion about whether AOOo actually wants to aspire to having a full-scale consumer binary product and all the support requirements that go with it. So far the LibreOffice project has avoided creating support forums that "compete" with the openoffice.org lists; would it be smart to explore a way to have this broader, collaborative support in place? S.
