On 7 Jun 2012, at 13:42, Rob Weir wrote: > On Wed, Jun 6, 2012 at 10:47 PM, Peter Junge <peter.ju...@gmx.org> wrote: >> Hi moderators, *, >> >> I have a couple of questions WRT the best practices of moderating AOO >> mailing list. >> My questions are: >> >> 1) Shall moderators contact senders who are not subscribed to a mailing list >> an letting them know that they might not receive the answers to their >> questions? Or, going one step further, pointing those senders on the list >> archive, so they can look for replies there. >> > > I don't do that. But maybe make this clearer wherever we point users > to the lists?
I don't do that either, although I would intervene if there was an obvious issue arising because of it. As a general rule, I don't think it's good to assume Moderators will be equipped to intervene in the subject matter of communications; that's for the list to do. > >> I'm not doing this at the moment. If we would agree to do so, it would be >> good to draft a reply template that every moderator can use. >> >> 2) Shall moderators contact senders who are disclosing their complete >> contact information (e.g. telephone, address) that it will be exposed in >> public before moderating the posting? >> > > I do that sometimes, depending on context. Once again, I would not directly reply unless there was an obvious and serious issue. List members are already pretty jumpy about moderator decisions... > In the end it is not our responsibility to prevent users from > disclosing their private information. It is there responsibility. I agree, although there are obviously contextually-indicated limits. >> >> 3) Should moderators report frequent spammers to Infra? >> > > I have not seen frequent spammers. I do see the same spam message > sent to many lists simultaneously. But I have not seen the same spam > come days in a row. > >> IMHO it might make sense to improve spam filters. Is there any automated >> process implemented? Like Rob, I've not seen cases like this so far, and find the spam filters generally effective. > FAQs that seem to be clear are: If there were to be a link to an FAQ in a mail footer, the three FAQs I would highlight are: * How to check if a message has been moderated * How to unsubscribe and who to ask for help if you can't * How to get end-user support and the status of the people helping you S.
