Hi Mike,
Thanks for your response. Ian Bays has already answered the question
you posed. Our consortium have the configuration set up to prevent
members in the other system from placing holds on each other's stock.
Therefore seeing a full holds list across the entire consortium is of no
value.
When looking at the View Holds screen, they want to be able to see all
'holds placed by users who's home library is in my system.'
The 'filter' option is very useful if staff are only interested in
seeing the holds that are relevant to their particular branch but it
would be ideal if there was a filter option that allowed staff to select
'all holds at system level' so that they could see an accurate list of
holds placed at all libraries in their system.
I hope that helps to clarify the situation.
Thanks!
Fiona
On 21/08/2012 18:25, Mike Rylander wrote:
On Tue, Aug 21, 2012 at 11:43 AM, Fiona Borthwick
<fiona.borthw...@ptfs-europe.com> wrote:
Hello,
I am hoping someone can help me with this query please. I may be missing a
setting somewhere but have spent a considerable amount of time looking for
the answer.
Our customer would like to be able to see their own 'system' holds when
using the 'View Holds' option under the 'Actions for this Record' menu. The
filter option is not really suitable here as it will only allow them to
filter to one branch. Ideally they would like to be presented with a full
list of holds for their own system. We are finding that we can only filter
to the branch or see the entire consortium holds list.
Do you mean "holds that are currently targeting items in my system" or
"holds placed by users who's home library is in my system" or
something else? OTTOMH, I don't recall if the UI presents a way to do
either of those, but the data is there for both ... but, first we need
to understand the desired outcome.
--
Fiona Borthwick
Customer Services Consultant, PTFS Europe Limited
Content Management and Library Solutions
+44 (0) 800 756 6803 (phone)
+44 (0) 7540 768230 (mobile)
+44 (0) 800 756 6384 (fax)
fiona.borthw...@ptfs-europe.com
skype: fionaborthwick1
http://www.ptfs-europe.com
