Elizabeth,
It can take up to 24 hours for the targeter to "recognize" a new copy. Retargeting does not help, in our experience. Try waiting 24 hours (or overnight) after the item is added to the database and then checking it in. Elaine J. Elaine Hardy PINES & Collaborative Projects Manager Georgia Public Library Service 1800 Century Place, Ste 150 Atlanta, Ga. 30345-4304 404.235-7128 404.235-7201, fax eha...@georgialibraries.org www.georgialibraries.org www.georgialibraries.org/pines From: open-ils-general-boun...@list.georgialibraries.org [mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Elisabeth Keppler Sent: Thursday, February 27, 2014 9:05 AM To: Evergreen Discussion Group Subject: Re: [OPEN-ILS-GENERAL] Holds placed prior to status change We're new to Evergreen and have been struggling with holds on new items. We've had issues with Find Another Target messing up the holds queue, but we may have been doing it incorrectly. When you say to "Find Another Target for the hold on top of the queue", Tina, do you mean the first hold that appears when we click on View Holds for the record? This seems to be the newest hold and might not be for our library's patron. (We're in the NC Cardinal consortium. Since we use 6-month age hold protection, holds outside Forsyth County won't be filled by new items we add here.) We tried filtering to holds for just the branch where the new item was added, but that seems to have caused problems. Would you mind elaborating on your recommendation? Thanks very much, Lise Keppler Forsyth County Public Library On Wed, Feb 26, 2014 at 6:36 PM, Tina Ji (Project Sitka) <t...@sitka.bclibraries.ca> wrote: Hi Deana, If your 'missing' and 'trace' statuses are non-holdable, this is probably the expected behaviour. We experience the same thing with our hold targeter running every 15 mins for new holds (placed within 24 hours) and daily for old holds (placed 24 hours ago). So new holds may be targeted by a copy with newly achieved holdable status, but not the old ones. The opportunistic capture is related to the hold_copy_map, which is updated by the hold targeter, thus updated daily for old holds. Items with newly achieved holdable status is not in that table for old holds. We advise our sites doing Find Another Target for the hold on top of the queue or waiting for a day. The checkin modifier: Retarget Local Hold may help, to some extent. Tina Quoting Deana Cunningham <deana.cunning...@granvillecounty.org>: Hi great brain! I was playing around today on our test server and have a question about hold triggering. After an item has a status change to "missing" or "trace", any holds placed prior to that change are not getting triggered upon item check in. I have tried checking the item in numerous times (to see if maybe the first time when it changes the status back to "reshelving" it would activate the hold for capture at the next check in, but it did not. Placing a new hold on the item after the status has been changed back to "reshelving" causes that hold to be triggered on subsequent check ins, but the hold placed before changing to "trace" or "missing" is not triggered. Something I'm missing here? I also realize the item should be caught during the regular "check for holds" cron job (which is another problem we're having) but I am only looking at opportunistic hold capturing right now. Thanks! Deana Deana Cunningham Branch Manager, South Branch Library 1550 S. Campus Dr. Creedmoor, NC 27522 Phone: (919) 528-1752 <tel:%28919%29%20528-1752> Fax: (919) 528-1376 <tel:%28919%29%20528-1376> deana.cunning...@granvillecounty.org Tina Ji 1-888-848-9250 Trainer/Help Desk Specialist BC Libraries Cooperative/Sitka -- Lise Keppler Forsyth County Public Library 660 W 5th St Winston Salem NC 27101 336-703-3070
