Hi Lise,
When you say to "Find Another Target for the hold on top of the queue", Tina, do you mean the first hold that appears when we click on View Holds for the record?
I mean the next hold that should be filled according to the adopted hold filling method. Most of our libraries fill holds by request time. So they sort holds by request time to find out the next hold to Find Another Target. Now we are on 2.4. There is the hold queue position field on View Holds. Libraries can sort the holds by queue position. Evergreen's displaying holds for the selected branch only or all pickup locations makes it harder to find out the next hold when the holds are queued within a system with multiple branches. Queue position can be a clue telling staff whether they need to view all holds.
This seems to be the newest hold and might not be for our
library's patron. (We're in the NC Cardinal consortium. Since we use 6-month age hold protection, holds outside Forsyth County won't be filled by new items we add here.) We tried filtering to holds for just the branch where the new item was added, but that seems to have caused problems. Would you mind elaborating on your recommendation? Thanks very much, Lise Keppler Forsyth County Public Library
Tina Ji 1-888-848-9250 Trainer/Help Desk Specialist BC Libraries Cooperative/Sitka
