Hi,


This is Nick from Lorven Technologies; Our Client is looking for a *Salesforce
Cloud Admin/Developer with Client Service Systems* for a *Contract *
Position in *Chicago, IL*. Below is the detailed requirement.


*Position: Salesforce Cloud Admin/Developer with Client Service Systems*

*Location: Chicago, IL*

*Duration: 6 Months + Extension*

*Company: Financial Company*

*Interview: Phone & Face To Face (Expenses would be paid by the client)*



*Job Description:*

We are looking for a highly versatile, motivated and collaborative
Salesforce.com advanced admin with custom code experience.  The successful
candidate must possess extensive, hands-on experience in Salesforce.com
that includes *strong implementation experience with Service Cloud*. The
candidate must be a self-starter who takes the initiative to define
solution approaches for identified areas of process and system
improvements, achievable by leveraging and/or extending upon Salesforce.com
capabilities. The types of projects you will be engaged in include: feature
enhancements to enable key business processes, monthly production support
releases, and other initiatives to help better enable and support existing
business processes leveraging the capabilities of Salesforce.com. This
position is based in our Chicago office.



*Responsibilities:*

+ Lead/assist with user requirement sessions and document user requirements
to address changing business needs

+ Design, document, build, test, and deploy enhancements to Salesforce.com,
including data mapping, object modeling, security roles, custom fields,
workflows, page layout design, validation logic, reports and complex
dashboards

+ Maintain a holistic view of all business processes and users in the
system to understand the cross-functional impacts with regard to
configuration, process, workflow, and reporting

+ Participate in the change management/training strategy, content
development, and delivery of training

+ Review release notes and provide recommendations to improve the current
Salesforce org

+ Fulfill roles in multiple, concurrent projects, as needed



*Qualifications:*

+ 7+ years of successful IT experience and at minimum 3 years extensive
experience in implementing and supporting Salesforce.com environments

+ Must be Salesforce Service Cloud certified

+ Proven implementation experience on Service Cloud with specific
experience on Service Console, Email to Case, CTI, Live Agent,
Entitlements, and Assets

+ Thorough understanding on Knowledge Management and Communities is
strongly preferred

+ Ability to build proof of concepts and prototypes as part of conference
room pilots

+ Keen attention to detail and proven ability to work creatively and
analytically in a problem-solving environment

+ Energy and desire to thrive in a fast-paced organization

+ Excellent communication (written and oral) and presentation skills

+ A bachelor’s degree in computer science, computer engineering, or a
related field


*Thanks & Regards*

*Nick*

*Lorven Technologies Inc,*

*Direct : 609-681-5308 | Work: 609-799-4202 Ext : 235 *

*Email: [email protected] <[email protected]>*

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