Dear Scott Heisler,
> The following was included as an attached message. The OP server is sending
> this error message:
>
> "This message uses a character set that is not supported by the Internet
> Service. To view the original message content, open the attached message.
> If the text doesn't display correctly, save the attachment to disk, and then
> open it using a viewer that can display the original character set. "
>
> It attaches the original message as well. Here is most of the header
> information from the original message.
>
> Message-ID: <[EMAIL PROTECTED]>
> Date: Sat, 17 Apr 2004 14:07:05 -0400
> Reply-To: [EMAIL PROTECTED]
> Sender: [EMAIL PROTECTED]
> From: CNN Breaking News <[EMAIL PROTECTED]>
> Subject: CNN Breaking News
> To: [EMAIL PROTECTED]
> MIME-Version: 1.0
> X-Test-MailScanner-OpenProtect-Information: Please contact the ISP for more
> information
> X-Test-MailScanner-OpenProtect: Found to be clean
> X-Test-MCPCheck: MCP-Clean, MCP-Checker (score=0, required 1)
> X-Test-MailScanner-OpenProtect-SpamCheck: not spam,
> SpamAssassin (score=0, required 3.5)
> Content-Type: text/plain; charset=unknown-8bit
> Content-Transfer-Encoding: quoted-printable
> X-MIME-Autoconverted: from 8bit to quoted-printable by test1.test.com id
> i3HIEXt05439
>
> The error is that "charset=unknown-8bit". The original e-mail is from a CNN
> mailing list that a user actually wants to get. I've already whitelisted
> the site and still get this.
>
> Help!
>
> Thanks.
> Scott
Its seems the whitelist is working, because > X-Test-MailScanner-OpenProtect-SpamCheck: not spam, > SpamAssassin (score=0, required 3.5)
Spam score is 0. Also, when an email with 8-bit encoding uses a unknown charset, then any of the MTAs on the path may upgrade it to "unknown-8bit".
A relevant part of the RFC 1428 states the following:
"If no information about the character set in use is available, the gateway should upgrade the content by using the character set "unknown-8bit". The unknown-8bit value of the charset parameter indicates only that no reliable information about the character set(s) used in the message was available."
Maybe, you can disable OpenProtect and test if the result is still the same. In that case, the MTA is actually doing this conversion.
cheers, Karthikeyan, S. -- S.Karthikeyan | Ph: +91 (0) 44 52166646 Fax: +91 (0) 44 52113446 Opencomputing Technologies | http://opencompt.com Server Side E-Mail Protection.
