Horst,
It is true that PA clerks are tied to a specific user interface to a certain
point. Prior to the current system, much customization had been done to the
old PA system. That system had many things cleanly that the new one
doesn't. It took 6 months to cleanly drop a bill. By cleanly, the system
didn't correctly place charges where they should be. Manual inspection of
each and every bill with possible corrections ripped their productivity
apart.
Todd Smith
From: Horst Herb [mailto:[EMAIL PROTECTED]]
> Wrong. They are tied to their *user interface*. They just don't want to
> learn anything new. They typically don't know anything about what is going
> on under the hood, and they neither want nor need to know. Piece of cake
to
> model the user interface to their needs.
