Oleg, It would definitely help clearing browser cache. Also as for webstart client, on Windows you may want to uninstall an old version it via "System -> Programs".
-- With best regards / с наилучшими пожеланиями, Alexei Fedotov / Алексей Федотов, http://dataved.ru/ +7 916 562 8095 On Sun, Jul 15, 2012 at 1:42 AM, Oleg Larin <[email protected]> wrote: > Hi All, > > We had a broader testing today after recent OM upgrade. The testing was > performed with a „trunk version“ > (https://svn.apache.org/repos/asf/incubator/openmeetings/trunk/singlewebapp/), > which was compiled with „ant clean.all“ and “ant -Ddb=mysq“. > > A few issues came up and I'd like to check if someone already saw similar > before. > > Several people (2..3 out of 85) could not see published audio/webcam window. > The window did not pop-up at all for them, while it worked fine for others. > We suspect the issue is related to flash player (either cache or version). > Is there any recommendation on version of Adobe Flash Player (primarily for > Windows/Firefox)? > > At some point during the conference our moderator could not publish his > audio/webcam anymore. When he pressed „Publish audio/video“ … nothing > happened, while other buttons still worked well. He tried to reopen his > browser, tried to reboot, and even tried from another PC (Windows and Mac) > – no success. > The issue was suddenly resolved by logging to the Openmeetings with another > moderator account. > We are really puzzled with this one now. Any suggestions or directions how > to troubleshoot it would be really appreciated... > > A few days ago we were recommended to take svn version from > http://svn.apache.org/repos/asf/incubator/openmeetings/branches/2.0/” > What is the difference between this version and the „trunk- version“ ? > > > Thanks in advance, > > Alek > > > > On Thu, Jul 12, 2012 at 3:16 PM, Oleg Larin <[email protected]> wrote: >> >> Alexei, George,- thanks for your replies.. >> >> >> >> George, - please, see my answers below. >> >> >> >> From: George Kirkham [mailto:[email protected]] >> Sent: Donnerstag, 12. Juli 2012 08:02 >> To: [email protected] >> Subject: RE: Client issues after upgrade >> >> >> >> Oleg, >> >> >> >> A few questions for you; >> >> >> >> 1) Did people flush their browser’s cache before using the new >> version (this has been a trap for me in the past). >> To clear Internet Explorer’s cache, select "Internet Options" and in the >> "Internet Options" window, select "Delete..." button, and then in the >> "Delete Browsing History" window, on have only "Temporary Internet files" >> and "Form data" selected, then select the "Delete" button. >> >> >>> It looks you are right. Originally we did not clean the browser >> >>> cache. Nevertheless the new version worked fine for 4-5 people >> >>>participating in testing. The client fixed yesterday had firefox and >> >>> it looks it was enough to clean cookies. I will do more testing with >> >>> another client. If this is the “cache problem” you mentioned, I will >> >>> suggest to add a line about it to the upgrade article. >> >> 2) What was the url you used to check out Openmeetings? Was it “svn >> checkout >> http://svn.apache.org/repos/asf/incubator/openmeetings/branches/2.0/” >> >> >> and did you compile it by first running “ >> ant clean.all” and then running the “ant -Ddb=mysql” ? >> >> >>> We built it according to instructions here >> >>> http://incubator.apache.org/openmeetings/BuildInstructions.html >> >>> we used svn path >> >>> https://svn.apache.org/repos/asf/incubator/openmeetings/trunk/singlewebapp/ >> >>> , not the one you mentioned. >> >>> we did NOT clean.all, but ran “ant -Ddb=mysql”. We will recompile as >> >>> you advised and will test. Thanks for the hint! >> >>> BTW, what is the difference between those svn branches? >> >> 3) What is your OpenMeetings Server’s OS, and version of sun-java? >> >> >>> CentOS release 5.5 (Final) >> >>> java version "1.6.0_17" >> >> 4) Can you reproduce the issues? If so can you send us a few screen >> shots at file attachments, please. >> >> >> >>> I do not think I can send something valuable in the screenshots, >> >>> because there is no error message or interface change. >> >>> The action simply does not follow the button push (for example, a >> >>> dialog “File select” did not come up). >> >>> Also I cannot reproduce the error on the machine that is fixed. >> When I have access to another machine, I will troubleshoot and >> >>> will send an update. Thanks again for your help! >> >> >> >> Thanks, >> >> >> >> George Kirkham >> >> >> >> >> >> >> >> From: Oleg Larin [mailto:[email protected]] >> Sent: Thursday, 12 July 2012 7:17 AM >> To: [email protected] >> Subject: Client issues after upgrade >> >> >> >> Hi All, >> >> >> >> We have upgraded OM from a pretty old version ( 1.5…2 year old) to the >> latest one (got from svn about one-week-old) … >> >> >> >> At least two clients had the same issue: some buttons in the interface >> did not work after the upgrade. >> >> For one client it was button “Go to conference” in audio/video test >> dialog (firefox), for another client it was “Select file”- button in file >> upload dialog (in IE). Both clients worked with the “old” OM version >> flawlessly. >> >> >> >> One client was fixed by Flash player upgrade + removing cookies (firefox). >> Tomorrow I will work on another one… >> >> >> >> Questions: >> >> - Is it expected behavior after upgrade? >> >> - If yes, what actions we should perform on the clients after OM >> server upgrade (remove browser cache, cookies, Flash Player upgrade etc.) ? >> >> >> Thanks! >> >> Alek > >
