Ahhhhhh. That actually explains alot! I'll look at vacuumd. Thanks!
On Monday, April 13, 2009, jonathan sartin <jonat...@opennms.org> wrote: > > On 12 Apr 2009, at 16:50, Aaron Paxson wrote: > >> All, >> >> As seen by my last email, I'm building a module to service AdventNet's >> ServiceDesk product. I'm trying to understand the relationship >> between Events and TicketServiceLayer. >> >> It seems the relationship is between Alarms and Tickets (ergo, Alarms >> create tickets). Is there any way to filter which alarms create >> tickets? It looks like all alarms create a ticket. > > Up to you. You can have an automation create tickets for alarms, but > the default is that a ticket is only created by user intervention via > the webUI. Look at vacuumd-configuration.xml. > >> >> >> Also, does alarms call Plugin.saveOrUpdate() using the existing >> ticket, until that alarm clears? After that, a new ticket is created? >> That would be beneficial, as I can add Notes to a ticket after it's >> been created for each occurrence of an alarm, until that alarm clears. >> Once an alarm clears, it sets it's internal ticket state to Closed? > > This is all driven by automations. Again, look at vacuumd- > configuration.xml for some hints. > > Cheers ... J > > ------------------------------------------------------------------------------ > This SF.net email is sponsored by: > High Quality Requirements in a Collaborative Environment. > Download a free trial of Rational Requirements Composer Now! > http://p.sf.net/sfu/www-ibm-com > _______________________________________________ > Please read the OpenNMS Mailing List FAQ: > http://www.opennms.org/index.php/Mailing_List_FAQ > > opennms-devel mailing list > > To *unsubscribe* or change your subscription options, see the bottom of this > page: > https://lists.sourceforge.net/lists/listinfo/opennms-devel > -- Aaron J. Paxson --------- aaron.pax...@gmail.com http://aaron.thepaxson5.org ------------------------------------------------------------------------------ This SF.net email is sponsored by: High Quality Requirements in a Collaborative Environment. Download a free trial of Rational Requirements Composer Now! http://p.sf.net/sfu/www-ibm-com _______________________________________________ Please read the OpenNMS Mailing List FAQ: http://www.opennms.org/index.php/Mailing_List_FAQ opennms-devel mailing list To *unsubscribe* or change your subscription options, see the bottom of this page: https://lists.sourceforge.net/lists/listinfo/opennms-devel
