On 11/25/2013 08:00 AM, Vishwas Shashidhar wrote: > I thought that was the best bet until I came across XmlRPC / Scriptd. > > Do these 2 options present enough details to create tickets based on > events?
Certainly you could use those components to do a ticketing integration, but the Ticketer API is actually designed for the task. Also, the Ticketer API is organized around alarms rather than events, which tends to make it less noisy and more suited to most NOC work flows. > I have a ReST API working for all the ticketing actions. Then take a look at the Jira ticketer, which now uses that product's ReST API. -jeff
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