Great. Thanks again Jeff.
I'll look into it.
On Mon, Nov 25, 2013 at 6:39 PM, Jeff Gehlbach <je...@opennms.org> wrote:
> On 11/25/2013 08:00 AM, Vishwas Shashidhar wrote:
>
> > I thought that was the best bet until I came across XmlRPC / Scriptd.
> >
> > Do these 2 options present enough details to create tickets based on
> > events?
>
> Certainly you could use those components to do a ticketing integration,
> but the Ticketer API is actually designed for the task. Also, the
> Ticketer API is organized around alarms rather than events, which tends
> to make it less noisy and more suited to most NOC work flows.
>
> > I have a ReST API working for all the ticketing actions.
>
> Then take a look at the Jira ticketer, which now uses that product's
> ReST API.
>
> -jeff
>
>
>
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