+1 for the idea of a StackExchange-type site. I tend to find them to be better resources than old-school forums, but without the barriers to just "dropping by with a question" that Ron mentioned for mailing lists. (It's hard to get users to search mailing list archives before reposting a question, especially when the search functionality isn't stellar.) I think the StackExchange approach is a good balance. Still doesn't fit into a core dev's workflow quite as well, but the point is to get users and power users answering questions for each other.
Todd On May 3, 2011, at 4:24 AM, Thierry Carrez wrote: > Jordan Rinke wrote: >> I had a number of discussions with various people at the summit about >> creating a forum for openstack (forum.openstack.org) and everyone seemed to >> think it was a good idea especially for user support and discussions for >> people who are not likely to use a mailing list. So I have 2 questions... > > A forum is almost always the wrong solution when we talk about a > developer/technical subject. In my experience it always ended up > fragmenting the community between developers (who don't read the forums) > and users (who don't read the rest). > > It creates frustration as people ask questions that are not answered. It > creates confusion as non-skilled people give bad answers, and answers > from old threads end up outdated and wrong. > > The solution for your problem is not a forum. It's a stackexchange-type > site. Then questions can be edited, de-duplicated and the good answer > wins, with a karma-based meritocracy that ensures self-administration. > > So my suggestion is: > Set up a stackexchange-type site, drop LP Answers. > > -- > Thierry Carrez (ttx) > Release Manager, OpenStack > > _______________________________________________ > Mailing list: https://launchpad.net/~openstack > Post to : openstack@lists.launchpad.net > Unsubscribe : https://launchpad.net/~openstack > More help : https://help.launchpad.net/ListHelp _______________________________________________ Mailing list: https://launchpad.net/~openstack Post to : openstack@lists.launchpad.net Unsubscribe : https://launchpad.net/~openstack More help : https://help.launchpad.net/ListHelp